Overview
Specific details about every client can be found in their Client Profile. After selecting the business location, select Clients to view your active client list. The initial screen displays the first and last name, the client's marketing status, phone number, and email address. Click Add Client at the top right to manually add in a new client, or use the search bar to search a client by their name, phone number, or email address. When a new client books online, a client profile is automatically created for them.
NOTE: Client profiles cannot be removed or deleted because they are tied to reporting. You may remove the client's phone number and email from their profile so they are no longer contacted by the business.
Client profile tabs
After selecting the client's profile, you can view that customer's details including contact information, appointment history, upcoming appointments, and buttons to easily rebook a past appointment. See below for a detailed description of each tab within a Client Profile.
Overview
Send a text message, email, or book a new appointment using the buttons at the top right
Statistics on client total appointments, show rate, average revisit, and average visit value
Contact information (Name, Email address, Phone, Birthday, Address, Skype username, emergency contact)
Preferred Pronoun (entered during online booking or can be set here as well)
Current referral source or the ability to assign one
Opt-in options for marketing
Scheduled (upcoming) appointments
NOTE: Boulevard does support international addresses for clients.
Client Statistics Definitions
Appointments | Count the total number of appointments a client has booked. |
Show Rate | The percentage of scheduled appointments that were attended by the client. |
Average Revisit | The average number of days between a client’s appointments. |
Average Visit Value | The average revenue generated per client visit. |
ACCOMMODATIONS
Current client accommodations; custom individualized service pricing
HISTORY
Past appointments with dates and services
Easy access to view the appointment or rebook the same appointment
MEMBERSHIPS
Memberships
Membership Overview
Billing History
Billing Info
Sharing
PRODUCTS
Suggested products
Product purchase history
FUN FACT: Once a product has been added to a client profile, that product appears at the checkout screen, for easy recommending and adding to the ticket.
PAYMENT METHODS
Credits
Vouchers
Purchased Gift Cards
Stored Credit Cards
Option to add new credit card
When adding a voucher to a Client Profile, you can now restrict where that voucher can be redeemed by selecting all or a specific location.
If the redemption is restricted, the voucher will not populate at checkout at any other locations for that client.
FORMS AND CHARTS
List of client forms and charts
FUN FACTS:
This is only available if you have our Forms product add-on.
When your clients or staff complete a form or chart, client information such as address, date of birth, and referral source can automatically update specific areas of the Client Profile. Check out the Form and Charts: Connected Fields article for more information.
GALLERY
Photo gallery provides you with a single place to store all of your client’s photos. This is a great place to discuss before and after images and document their glow up over time!
Creating a New Client Profile
A new client profile can be created from either the Clients Tab or when creating a new appointment.
Clients Tab
Navigate to the Clients tab and click Add Client.
Enter the client first name, last name, email address, and phone number.
Click Save to complete.
New Appointment
From the New Appointment window, click Create new client.
Enter the client first name, last name, email address, and phone number.
Complete the new appointment booking process.
Client Access
Boulevard’s client portal provides your clients with a centralized, easy-to-find place to manage their personal information, upcoming appointments, intake forms, and view the voucher balance on their account.
Clients can update their personal information in their profile, making it easier for them to stay up to date. Clients can also find their communication preferences on the client portal profile.
When a client updates the profile page in the client portal, the staff view of their client profiles is also updated within the Dashboard and the Professional app.
For account security, clients will not be able to update their email or phone number.
Check out Boulevard's Client Portal article to review additional options on how clients can manage their appointments and forms.
If you have any questions please reach out to Support via Help Chat or by emailing support@blvd.co.