Related Articles: Account Credit
Overview
Pre-payments and deposits are added as account credits on a Client Profile. This account credit can be paid for during self-booking, in an existing order at checkout, or it can be sold separately in a retail-only order. Once paid for, account credits appear in the Payment Methods tab on a Client Profile and can then be applied to future orders. The line item on the receipts shows "Account Credit - [Client Name]".
Enable Self-Booking Deposits
On the location level, navigate to Manage > Services. Select the service to open the Service details.
Under Staff, find the name of the location and/or service provider and click Customize.
Check the box for Custom Deposit for Online Booking and enter the percent of the total service value.
Click Update Service to save changes.
All customizations immediately go live and new deposits are reflected in the service details and on the self-booking overlay.
No-show and/or cancellation deposit terms can be added to your Cancellation Policy.
NOTE: Deposits must be set for each individual service.
Paying a Deposit in a New Sale
Navigate to Sales > New Sale.
In the checkout window, find and select the client at the top left.
Click + next to Account Credits from the checkout window.
In the Account Credit section, select the name of the client to credit (often the same name), enter the dollar amount to credit, and click Add.
Complete checkout as usual.
The deposit appears as an Account Credit in the customer's Client Profile under Payment Methods.
Paying a Deposit in an Existing Order
At checkout in the Account Credit section, click + next to Account Credits.
Enter the dollar amount of the deposit and click Add.
Complete checkout as usual.
The deposit appears as an Account Credit in the customer's Client Profile under Payment Methods.
Applying a Deposit
At the bottom of the checkout window, current account credit appears in green in the Credits section.
Click the Credits button, enter the amount to apply, then Charge Partial.
The applied credit show as Applied Account Debit.
Complete checkout as usual for the remaining order balance (if applicable).
NOTES:
Multi-Merchant Accounts: Staff members with their own merchant accounts need to be paid out service deposits (stored as account credit) when redeemed. These funds, by default, go to the main business merchant account (more information on Individual Merchants here).
Membership Services: If a service is tied to a membership and requires a deposit, members will still be required to pay the deposit at the time of booking.
Canceled Appointments: If a service that requires a booking deposit is canceled, the business must manually process the refund. The deposit is not refunded automatically.
Rescheduled Appointments: Appointments that are rescheduled will still have the deposit saved as an account credit within the client profile > payment methods > credits.