Boulevard's Standard Cancellation Policy

Boulevard has a standard, built-in Cancellation Policy that states that a business can charge up to 100% of the full appointment value if the appointment is canceled less than 24 hours in advance. These terms and links appear in the client-facing booking widget.


To customize your cancellation fee and policy, keep reading!

Custom Cancellation Fee

If you prefer to enforce a custom cancellation fee for any appointments canceled after the cancellation period, you can set a custom percentage or fixed dollar amount.

  1. Navigate to the Business Details tab of your Manage Business settings (gear icon)

  2. Under Custom Cancellation Fee, choose to set a percentage or a dollar amount.


Custom Cancellation Policies

If you prefer to enforce a unique cancellation policy, you can host your policy on a business-owned webpage which when linked to, will replace Boulevard's standard policy in the booking widget and communication emails.

  1. Navigate to the Online Booking tab of your Manage Business settings (gear icon)

  2. Scroll down to the bottom of that page to Custom Cancellation Policy

  3. Cut and paste the URL link to the webpage where your custom policy appears


On the client-facing booking widget, the terms and links will now show the business name in addition to Boulevard, and the Terms & Cancellation Policy will open the custom cancellation policy URL as entered above.

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