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Cancellation Policies and Fees

Boulevard has a standard, built-in Cancellation Policy, but you can customize the fee and policy for your business.

Will Patterson avatar
Written by Will Patterson
Updated over a week ago

Boulevard's Standard Cancellation Policy

Boulevard has a standard, built-in Cancellation Policy that states that a business can charge up to 100% of the full appointment value if the appointment is canceled less than 24 hours in advance. These terms and links appear in the client-facing self-booking overlay.

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To customize your cancellation fee and policy, keep reading!

Custom Cancellation Fee

If you prefer to enforce a custom cancellation fee for any appointments canceled after the cancellation period, you can set a custom percentage or fixed dollar amount.

  1. Navigate to the Client Experience tab of your Manage Business settings (gear icon)

  2. Scroll down to Cancellation Fee.

  3. Choose to set a percentage or a dollar amount.

Cancellation Deadline

You can set a cancellation window which is the number of hours before an appointment when a cancellation fee is incurred.

  1. Navigate to the Client Experience tab of your Manage Business settings (gear icon)

  2. Scroll down to Cancellation Deadline.

  3. Enter the timeframe (hours) before an appointment when a cancellation fee is incurred.

Custom Cancellation Policies

If you prefer to enforce a unique cancellation policy, you can host your policy on a business-owned webpage which when linked to it, replaces Boulevard's standard policy in the self-booking overlay and communication emails.

  1. Navigate to the Client Experience tab of your Manage Business settings (gear icon)

  2. Scroll down to Custom Cancellation Policy

  3. Cut and paste the URL link to the webpage where your custom policy appears

On the client-facing self-booking overlay, the terms and links show the business name in addition to Boulevard, and the Terms & Cancellation Policy opens the custom cancellation policy URL as entered above.

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