NOTE: Must have “View Form Responses” and “Advanced Forms” privileges enabled for staff to be able to complete these actions.
Print a Blank Form
You have the ability to print a blank form that can be filled out on paper.
Navigate to Manage Business settings, then Forms and Charts
Select the 3-dot menu on the form you want to print
Select Print
NOTE: For this method, you must have the Business Manager privilege setting enabled.
Pre-Submission Options
Before a client or staff member has submitted a form for an appointment, three options are available for a form:
Mark As Completed Offline: The form is submitted, despite it not being completed. Use this option when an automatically-added Client form does not need to be resubmitted, such as when the form was completed outside of Boulevard. (Note: This option is only available for forms. It is not available for charts.)
Save Draft: Staff members can save a form or chart as a draft for future completion. It stays unlocked, able to be opened and completed at a later time by any staff member with forms access. It is marked with a blue "IN PROGRESS" label.
Save & Submit: The form is submitted and locked. No future changes can be made. The form is marked with a green "Completed" label.
Delete: If a form is “not started” you can now delete it from the appointment by selecting the three-dot menu > Delete. Once a form has been saved as “in progress” or “submitted” you will no longer be able to delete a form, but you can archive it.
If you added a form to an appointment by accident or no longer need a form that was auto-added, you can remove any form with the "not started" status from an appointment. Click the 3-dot menu to the right of the form name, and hit "delete."
Post-Submission Options
After submitting a form, 3 options are available:
Archive Form: This archives the current form. A new "Not started" copy of the form is automatically added to the appointment for completion.
Print Form: This opens a connected printer window. This also provides the option to Save the form (see below).
Add Note: This allows a note to be added to a completed form (see here).
NOTE: Archiving forms will trigger a new form to send to clients next time the service the form is assigned to is booked.
Saving and Sending Forms
Click Print Form.
In the print window click Open PDF in Preview (or similar).
Click File > Export as PDF > name the file > Save.
With the file now saved, you can attach it to an email for sending.
Resending Forms
You also have the option to manually send form reminder emails from the edit appointment window at any time.
Click edit appointment
From the edit appointment window, click the 3-dot menu next to update appointment.
Click "Resend forms reminder".
When customers with a dedicated number, with booking confirmations enabled (and forms link toggled on) click “Resend forms reminder”, Boulevard resends the booking confirmation text to clients with outstanding forms, so long as those clients have not unsubscribed from transactional texts.
To learn more about confirmation texts, check out Booking Confirmations.
NOTE: If multiple forms are assigned to services, they will be sent in alpha-numeric order.
Client Portal
Clients have the ability to complete any outstanding forms through the client portal. A yellow notification at the center of the screen signifies if there are pending forms that need to be completed prior to the scheduled appointment. To complete a form, click on the incomplete form to review and sign. Once completed, the business will be able to view forms as needed.
Check out Boulevards Client Portal article to review additional options on how clients can manage their appointments and forms.
If you have any questions please reach out to Support via Help Chat or by emailing support@blvd.co.