Appointment Booking Confirmations
Boulevard offers booking confirmation texts and emails that can be sent to clients when an appoint has been booked.
Manage appointment booking confirmation notifications in Manage>Client Notifications>Appointments. Learn more about all available Client notifications.
Booking Confirmation Email
As soon as an appointment is booked (either by a client online, or by your business), the client receives a booking confirmation email by default, containing appointment details and client instructions.
Booking Confirmation Text
If you'd like clients to receive a booking confirmation text when an appointment is booked turn on "Same day as appointment" reminder in Client Notifications>Appointments.
Booking confirmation texts require a dedicated phone number, and usage rates apply.
Managing Booking Confirmation Notifications
Navigate to Manage Location>Client Notifications>Appointments
Select Booking Confirmation
Booking confirmation emails cannot be disabled, but you can choose whether price of services displays in the email by checking/unchecking the "include price of services" checkbox.
If you'd like clients to receive a booking confirmation text, toggle on "Text message".
Customize the booking confirmation text if you'd like, and hit Save.
By default, the booking confirmation text includes the client's name, location name, appointment date, and time.
Booking Confirmation Email | Sent immediately after the appointment is booked by the client or by the business, the booking confirmation email contains:
The confirmation email defaults to include the price of services. To disable the price of services in confirmation emails, remove the checkmark from the ‘include price of services’ box under email settings and click save.
Example Booking Confirmation Email
Example Confirmation Email (Group Booking)
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Booking Confirmation Text | Sent immediately after the appointment is booked by the client or by the business, the booking confirmation text contains: the client's first name, business name, and appointment date and time.
A dedicated location phone number is required to enable booking confirmation texts. Usage rates apply for inbound/outbound segments.
NOTE: The business name that appears on the booking confirmation texts is the business name entered in Manage Location > Business Name.
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Customizing a Booking Confirmation Text
The following customization options are available for booking confirmation texts. Note any additional customizations may result in an increased segment count for each respective confirmation text message sent.
Include link to manage appointment | This will add a link to the client portal, where clients can go to manage their appointment. |
Include cancellation policy | The cancellation policy verbiage in the notification text itself cannot be modified and pulls from the location's cancellation policy settings for the cancellation window and cancellation fee percentage or dollar amount. Edits to your cancellation policy can be made in your business settings.
Inclusion of cancellation policy will add, on average, 153 characters to the notification text - likely resulting in a one (1) segment increase.
Default verbiage is as follows (red text is replaced with data from the location's cancellation policy settings): "Free cancellation or modification before (date) (time) (time zone). After that, changes will result in a charge of (cancellation fee $ or %) of your appointment total." |
Include link to forms | This will include a link to any outstanding forms the client may need to fill for their appointment. This will only be shown to the client if outstanding forms are applicable. Check out Boulevards Client Portal article to review additional options on how clients can manage their appointments and forms. |
Additional text | While the default verbiage of confirmation texts cannot be modified, you have the option to add up to 480 characters of additional text. Please follow these guidelines to be mindful of client communication preferences:
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Check out the Booking Confirmation FAQ for commonly asked questions and answers.