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Appointment Booking Confirmations

Will Patterson avatar
Written by Will Patterson
Updated over 2 weeks ago

Appointment Booking Confirmations

Boulevard offers booking confirmation texts and emails that can be sent to clients when an appoint has been booked.

Manage appointment booking confirmation notifications in Manage>Client Notifications>Appointments. Learn more about all available Client notifications.

Booking Confirmation Email

As soon as an appointment is booked (either by a client online, or by your business), the client receives a booking confirmation email by default, containing appointment details and client instructions.

Booking Confirmation Text

If you'd like clients to receive a booking confirmation text when an appointment is booked turn on "Same day as appointment" reminder in Client Notifications>Appointments.

Booking confirmation texts require a dedicated phone number, and usage rates apply.

Managing Booking Confirmation Notifications

  1. Navigate to Manage Location>Client Notifications>Appointments

  2. Select Booking Confirmation

  3. Booking confirmation emails cannot be disabled, but you can choose whether price of services displays in the email by checking/unchecking the "include price of services" checkbox.

  4. If you'd like clients to receive a booking confirmation text, toggle on "Text message".

  5. Customize the booking confirmation text if you'd like, and hit Save.

By default, the booking confirmation text includes the client's name, location name, appointment date, and time.

Booking Confirmation Email

Sent immediately after the appointment is booked by the client or by the business, the booking confirmation email contains:

  • Appointment details and the custom message from the “Client Instructions’ field.

  • A“Manage Appointment” button through which clients can access their appointment details page, where they can cancel or reschedule their appointment according to your cancellation policy.

  • If applicable, a "Complete Forms" button appears at the top, and '[Action Needed]' appears in the subject line.

The confirmation email defaults to include the price of services. To disable the price of services in confirmation emails, remove the checkmark from the ‘include price of services’ box under email settings and click save.

Example Booking Confirmation Email

Example Confirmation Email (Group Booking)

Booking Confirmation Text

Sent immediately after the appointment is booked by the client or by the business, the booking confirmation text contains: the client's first name, business name, and appointment date and time.

A dedicated location phone number is required to enable booking confirmation texts. Usage rates apply for inbound/outbound segments.

NOTE: The business name that appears on the booking confirmation texts is the business name entered in Manage Location > Business Name.

Customizing a Booking Confirmation Text

The following customization options are available for booking confirmation texts. Note any additional customizations may result in an increased segment count for each respective confirmation text message sent.

Include link to manage appointment

This will add a link to the client portal, where clients can go to manage their appointment.

Include cancellation policy

The cancellation policy verbiage in the notification text itself cannot be modified and pulls from the location's cancellation policy settings for the cancellation window and cancellation fee percentage or dollar amount. Edits to your cancellation policy can be made in your business settings.

Inclusion of cancellation policy will add, on average, 153 characters to the notification text - likely resulting in a one (1) segment increase.

Default verbiage is as follows (red text is replaced with data from the location's cancellation policy settings): "Free cancellation or modification before (date) (time) (time zone). After that, changes will result in a charge of (cancellation fee $ or %) of your appointment total."

Include link to forms

This will include a link to any outstanding forms the client may need to fill for their appointment. This will only be shown to the client if outstanding forms are applicable. Check out Boulevards Client Portal article to review additional options on how clients can manage their appointments and forms.

Additional text

While the default verbiage of confirmation texts cannot be modified, you have the option to add up to 480 characters of additional text. Please follow these guidelines to be mindful of client communication preferences:

  • No additional/custom links can be added in this field.

  • No mentions of CBD/marijuana

  • No marketing content

  • Any additional text content must follow Boulevard's acceptable use policy.

Check out the Booking Confirmation FAQ for commonly asked questions and answers.

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