Initial Account Login
For the best experience, use a laptop or desktop for your first login. This is required to create your password.
If you try to log in from a mobile device, you'll be redirected to the Boulevard Professional App, which does not support password creation.
To log in and access your Boulevard account for the first time, follow these steps:
Check your inbox for an email from Boulevard with the subject line "You're invited to [business name] on Boulevard". If you don't see the email, check your Spam and Promotions folders.
Click the Get Started button in the email or use the login link provided below it. Invitation links expire after 24 hours. If yours expires, contact your Onboarding Specialist to resend it.
Create your password based on the recommendations, then click Create Password.
Once your password has been successfully created, click Return to Login to sign in with your account credentials.
Resetting Your Password
If you've forgotten your account password, follow these steps to reset it:
On the login screen, select Forgot Password?
On the Password Reset Request webpage, enter the email address linked to your account.
Check your inbox for an email from Boulevard with reset instructions.
The email may take 5–10 minutes to arrive.
If you don't see it, check your Spam or Promotions folder.
Click the Reset Password button in the email and follow the prompts to create a new password.
Review the Forgotten Password article for a complete walkthrough.
Inviting Staff to Join Boulevard
To invite a staff member to access their own Boulevard account, follow these steps:
Confirm that the staff member has an active email address linked to their staff profile. Note: If a staff member also has a client profile, their staff profile must use a different email address.
Go to Manage Business and select Staff.
Click Send Invite next to the staff member's name. From the email invite, they'll be able to complete the initial account login process.
Set Up & Log In with Two-Step Verification on Your Account
Two-step verification adds an extra layer of protection to your Boulevard account. When enabled, logging in requires not just your password, but also a security code either texted to your phone number or sent via an authenticator app. This can be enabled by a business admin as a login requirement, or individually as a login preference.
Admins, not sure how two-step verification or an authenticator app works? Check out:
Two-step verification: admin setup for a walkthrough of the setup experience
Two-step verification: What is an authenticator app for more on the benefits of an authenticator app
Experience 1: For staff turning on two-step verification on their own
Go to your User profile > My settings.
Scroll to the Two-step verification section and toggle it on to start the setup process.
Experience 2: For staff who have two-step verification enabled by a business admin
Follow the same invite steps as Initial Account Login above. Once you're logged in, you'll be taken directly into the two-step verification setup process below.
Both Experiences: Once you've accessed your two-step verification page, follow the instructions below.
You'll pick one method when you set up two-step verification.
⚠️ Choose carefully — you can't switch later. Once you finish setup, you can't change from text message to authenticator app (or the other way around) on your own. Changing your method requires contacting Boulevard Support to reset two-step verification, which also requires a password reset.
| Text message | Authenticator app |
Phone number needed | US or Canadian mobile (+1) | Any number, including international |
Works without cell service | No | Yes |
Speed | Wait for the text to arrive | Code is already on your phone |
Setup effort | Confirm your number | Install a free app, scan a QR code |
Choose text message if you have a US or Canadian mobile number and reliable cell service where you work.
Choose an authenticator app if any of these are true:
Your phone number is outside the US or Canada
Your number can't receive texts — for example, a landline or an internet-based phone line (sometimes called VoIP) like the ones many front desks use
Cell service is unreliable in your building
You'd rather not wait on texts
For more on setting and using an authenticator app, check out Two-step verification: What is an authenticator app?
Logging In With Two-Step Verification
Here's what happens each time you log in, once you've selected your method:
Sign in with your email and password.
Enter the code sent to your phone or authenticator app.
Access your account as usual.
How often will I need to do this? Boulevard now ends sessions on a schedule, so in practice:
Dashboard: once each morning (sessions end nightly at midnight)
Professional App: once a week (sessions end Sunday night at midnight)
Duo App: no automatic logout
See Automatic Staff Logout for details.
Turning Off Two-Step Verification for Your Individual Account
Staff can only turn off two-step verification if it isn't required — at the business level, or for them individually. If an admin has required it for you specifically, you won't be able to turn it off yourself; check with your admin.
Go to your user profile > My settings.
Toggle off two-step verification.
Enter the security code from your text message or authenticator app.
Still getting codes after turning it off? Two likely reasons:
It's required for your whole business. If your account admin has turned it on in Manage Business > Security, individual staff can't turn it off. Check with your admin.
Your business turned it off, but your account keeps it. Once you've signed in with two-step verification, it stays on for you until you turn it off yourself using the steps above.
It's required for you individually. An admin can require two-step verification for specific staff without turning it on business-wide. Check with your admin to see whether you're included.
Check out Login Troubleshooting to identify and resolve common login issues.