If you have trouble logging into your Boulevard account or accessing your dashboard, use this guide to identify and resolve common login issues.
Start by reviewing the Logging into Boulevard article before proceeding.
Logged out during a working session
That's expected, not an error. The Dashboard signs everyone out nightly at midnight and the Professional App on Sunday nights. See Automatic Staff Logout.
Regular Login Troubleshooting
Issues below aren't related to two-step verification — see the two-step sections further down if you're being asked for a code.
Resetting Your Password
If you’ve forgotten your account password, follow these steps to reset it:
On the login screen, select Forgot Password?
On the Password Reset Request webpage, enter the email address linked to your account.
Check your inbox for an email from Boulevard with reset instructions.
The email may take 5–10 minutes to arrive.
If you don't see it, check your Spam and Promotions folders.
Click the Reset Password button in the email and follow the prompts to create a new password.
Review the Forgotten Password article for a complete walkthrough.
Two-Step Verification Troubleshooting
I'm being asked for a 6-digit code.
Your business uses two-step verification. See Logging into Boulevard for how it works and how to set it up. Two-step verification uses either a text message code or an authenticator app — not both. Find your method below.
Two-Step Verification (Text Message)
I didn't get my text message.
Check that you have mobile signal
Confirm the number on your profile is correct under My settings > Profile > Personal information
Codes expire after 5 minutes — if the text arrives late, request a new code rather than using the old one
Texts consistently slow or not arriving? Cell service in your building may be the issue. An authenticator app avoids this entirely, but switching methods requires contacting Support to reset two-step verification, which also requires a password reset.
I have a new phone number.
Update it under My settings > Profile > Personal information. If you use text message codes, they'll go to the new number.
I got a new phone.
Text message codes, same phone number: nothing changes. Your codes will arrive on your new phone.
My phone number can't receive texts.
Landlines, hosted landlines, some VoIP numbers, and numbers outside the US and Canada can't receive verification texts. Use an authenticator app instead — it works with any number and doesn't need to receive anything.
Can I get codes by email instead?
No. Email isn't a supported method — if your email were compromised, codes sent there wouldn't protect your account. If you can't receive texts, use an authenticator app.
I'm locked out and can't get a code at all.
Contact Boulevard Support. We can reset two-step verification on your account. The reset signs you out of the Dashboard and the Pro app and requires a password reset, after which you'll set up two-step verification again on your next sign-in.
Two-Step Verification (Authenticator App)
My authenticator app code isn't working.
Usually the code changes while you're typing, or your phone's clock isn't accurate. See the full troubleshooting steps in the authenticator app guide.
Which authenticator app should I use?
We recommend Google Authenticator — it's free, works on iPhone and Android, and is the app most Boulevard customers use, so our Support team knows it well. Other popular authenticator apps work too, including Microsoft Authenticator, Authy, 1Password, and Okta Verify. → Setup guide
I'm locked out and can't get a code at all.
Contact Boulevard Support. We can reset two-step verification on your account. The reset signs you out of the Dashboard and the Pro app and requires a password reset, after which you'll set up two-step verification again on your next sign-in.
I got a new phone.
Codes don't automatically transfer to a new phone. If you can no longer generate codes, reach out to Support, and we'll reset two-step verification for you. The reset signs you out of the Dashboard and the Pro app and requires a password reset. On your next sign-in, you'll set up two-step verification again.
Tips for Success
To protect and secure client data, admins should set automatic logout after a period of inactivity.
For HIPAA-covered businesses, set auto-logout to 15 minutes or less.
Learn more about the automatic logout feature here.
Bookmark dashboard.boulevard.io for quick access.
Use the latest version of Google Chrome for best performance. If pages aren't loading correctly, try clearing your browser cache.
If you have an IP restriction, you'll only be able to access the dashboard from approved network ranges.
To remove or deactivate staff, see Logging Out, Removing, and Deactivating Users.
If a staff member has an existing Client profile, a different email address must be used for their Staff profile.