A 'Membership' is a pre-paid termed subscription. The individual terms are set by the business, with purchasing clients ('Members') automatically charged either monthly or annually. Memberships automatically renew on the set renewal date using the credit card that was used at the time of sign-up. New memberships are paid for on the date that they are purchased, even if the first term date is in the future. For issues regarding card declines and past-due memberships, see Memberships: Managing Billing.
Creating a New Membership
Before a membership can be sold, it must first be created as a product.
Head to Products > New Product.
In the Description field, add the membership terms.
In the Retail Price field, add the monthly or annual fee.
If the Membership is to include pre-designated services, select 'This is a package' then choose the voucher expiration (years, months, OR months after cancellation) and add the number of vouchers for each included service.
Select 'This is a subscription'.
Choose from Bi-Weekly, Bi-Monthly, Monthly, Semi-Annual, or Annual as the term length.
Choose if this membership should be for one individual or if it is shareable with other clients.
Selling a Membership In-Store
Memberships being sold in-store can be sold a la carte in a retail-only order or added to an existing order.
In the checkout window, search and add the desired membership.
Checkout the order as usual.
The client is charged at the beginning of each term. For example, they are charged immediately upon purchasing a membership, and then again once they begin their second term.
Selling a Membership Online
Memberships are made purchasable online by checking "Allow this to be purchased online" in the Edit Product window at the location level (Manage > Products).
Once the membership has been made purchasable online, it appears in the self-booking overlay.
IMPORTANT: Memberships, like all virtual products, must be purchased in a separate transaction. For example, clients cannot book an appointment and purchase a membership at the same time.
Viewing a Membership
Once a membership has been successfully added, it appears as a badge under the client's name during appointment checkout. It also indicates who owns the membership (if it is shareable).
Discounting a Membership
When a discount is added to the membership, the discount applies to that order only. To discount an existing membership for each billing cycle going forward, first, cancel the membership and then create a new membership with the discounted pricing in a retail-only order.
Prorating a Membership
To charge a one-time fee prior to a membership term start, you can add a new product such as 'Membership Initiation' or 'Membership Prorate' which can be added and paid for in a standard client transaction. As with all products, this charge would be added to the Products section in the checkout window. This charge is one-time and can be for any chosen dollar amount.