Selling a Gift Card In Store with Duo
To add funds to a gift card via swipe, select the ‘+’ icon during Checkout to add a gift card to the transaction.
NOTE: An iPad must be connected to your Duo and computer to swipe your gift card.
The Duo iPad app instructs your client to swipe their empty gift card.
If you accidentally click swipe but want to enter the gift card number instead, select the ‘x’ icon and manually enter the gift card number.
Once you swipe the gift card, the gift card number automatically appears in the gift card number field.
NOTE: If swiping the gift card takes longer than 60 seconds, you will receive the error below. This is similar to credit card swiping. Select the ‘+’ icon to swipe again.
Selling a Voucher with a Gift Card with a Duo
When you are selling a voucher associated with a gift card, the workflow is the same as selling a gift card. To associate the voucher to a gift card via swipe, select the ‘+’ icon during Checkout to add a gift card to the transaction.
Applying a Gift Card with a Duo
When you select “gift card” as your payment method, the Duo app instructs your client to swipe their gift card.
Once you swipe your gift card, the gift card number appears with the balance, the amount charged, and the remaining balance.
If you select swipe, but want to enter in the gift card number, simply select the ‘x’ icon, and manually enter the gift card number.
NOTE: If swiping the gift card takes longer than 60 seconds, you will receive the error below. This is similar to credit card swiping. Select the ‘+’ icon to swipe again.
Duo App Gift Card Swiping
When using Duo, your Duo iPad app instructs your client when to swipe.
NOTES: Our preferred format for gift card codes is as follows: %1234567890?. While it may not always be strictly necessary, it's confirmed that this format is ideal. The symbols (%) and (?) are typically displayed because most card readers are configured by manufacturers to include them when swiping.
For those using a different numbering system, we can accept codes with 6-16 digits.
Please note that this format mainly applies to users who are not utilizing the DUO system and are instead working with a simple swiper.