Q: How long does it take for a refund to be credited to a client's bank account or credit card?
Refunds take 5-10 business days to fully credit to a client's account.
Q: How can I see if a refund was given to a particular client?
In the closed order, any refunds will be listed in the "Payments" section. See Verifying Refunds for more information.
Q: I checked out an appointment using the wrong payment method. What do I do?
First, fully refund the incorrect payment method, then check out the appointment again using the correct payment method.
Example: An order was marked as paid in cash, but it was supposed to be changed to the client's credit card. First, fully refund the cash paid, then in the checkout window, choose "card" as the payment method and complete the order.
Q: Can I process bulk Refunds, or multiple refunds at once?
Refunds cannot be done in bulk, they have to be done on an individual basis.
Q: Can I refund a credit card that is different from the card that was charged?
Refunds can only be credited to the same credit card that was initially charged. The same applies to Buy Now, Pay Later — any amount paid with Affirm or Klarna must be refunded back through that provider.
Q: What happens if I try to refund a canceled or expired card?
The outcome depends on the situation:
Expired or canceled card: The refund may still be processed successfully. Card networks can typically route the refund to the client's active account even if the physical card is no longer valid. The refund will display as completed in Boulevard. Confirmation of the refund's success may require contacting your payments processor or internal payments team.
Closed account: If the underlying card account has been fully closed, Boulevard will not allow the refund to be processed to that card. In this case, an alternative refund method will be needed, such as cash, check, or digital payment platforms (e.g., Zelle or Venmo) can be used to compensate the client.
Q: Can I cancel a refund after it has been processed?
Once a refund is processed, it cannot be canceled unless the issuing bank rejects the refund and does not accept the funds. If the bank accepts the refund, it is considered final and cannot be reversed or redirected.
Q: What should I do if a refund was issued to account credits and I need to reverse it?
Refunds issued to account credits in Boulevard cannot be reversed. However, there is a workaround to utilize these funds: create a same-day appointment for the client, uncheck the client notification, mark it as a No-Show, and apply the client’s account credit to the missed appointment.
Q: Can I refund a Buy Now, Pay Later purchase to account credit or a gift card?
No. Any amount paid through Affirm or Klarna must be refunded back to the original BNPL payment method. It cannot be returned as account credit or a gift card.
Q: Can I issue a partial refund for a Buy Now, Pay Later transaction?
No. BNPL transactions must be refunded in full. If Buy Now, Pay Later was used to pay for part of an order, the full BNPL amount applied to that order must be refunded. Partial refunds are not supported for Affirm or Klarna transactions.