How do I update my bank account information for deposits?
There are two ways you can get into your merchant info depending on system access.
Business Owners/Admins: Gear Icon > Payment Processing > View Merchant.
Independent Contractors (ICs): Profile Icon > My Settings > Merchant > View Activity
Once in the activity area you will click the "Account Info" tab and update your bank details (routing number and account number).
**IMPORTANT: You must connect a CHECKING account when you are submitting or updating merchant details.
*Please note: when a merchant account's bank information is changed, it will take 1-2 business days to take effect. Once you update your bank account, a member of our CX team will be reaching out to confirm the changes with you.
How do my ICs submit merchant applications if they don't have access to Business Settings (Gear Icon)?
They can do so in their settings area - Profile Picture > My Settings > Merchant. If they don't have an active merchant account set up they will be able to apply for a merchant account here.
Where will I be notified about any disputes that are made against my account?
You will be notified via the email you list in the "Contact Email" area of your Account Info tab. Please be sure that this area is filled in so you can receive any communication regarding disputes!
Can I set up commission for my ICs so that only a percentage of their sales will be deposited into their merchant account?
Employees with their own merchant accounts are considered separate taxable business entities, and therefore 100% of net sales revenue that is due to them will be routed to their Merchant Account. This ignores any Commission settings in the Boulevard Dashboard. You are still able to set Commission settings for these staff which will then show in Boulevard Reports; referencing these amounts, you are able to know how much Commission-related charges to invoice from this staff according to any agreed-upon arrangements you made with them.
Employees with their own merchant accounts will need to be paid out product sales, gift card redemptions, service deposits (stored as account credit) when redeemed, and cash sales. These funds, by default, will go to the main business merchant account. Cancellation and No Show charges will be deposited to the IC (when done through Boulevard's flow of "client late canceled" or "client no-showed" as an appointment cancellation reason then charging through the option in the window). If Cancellation or No Show fees are collected differently at your business such as through a product, that will go to the main business account. Please reach out to Help Chat or your CSM if you need to discuss your unique situation. Cash sales to individual merchants should be paid out of the drawer (when applicable) by doing a “pay out” for the total of the funds so that your drawer will balance properly at the end of day (more information on the register here). Please reference this walkthrough on Multi-Merchant Accounts for more information surrounding fees, refunds, etc.
How do I ensure my application is filled out correctly to avoid delays in account approval?
When walking through the merchant application be sure to submit the fields under Step 1 (owner information) as they pertain to you, not the business. For example, the address area under owner information will be your home address (no PO boxes please), not the business address. Anything in Step 3 (merchant info) would be related to the business (i.e. address of the business you're performing services out of).
For IC accounts: the Merchant Account Statement Name field has a limit of 22 characters. Please try to make this field relative to the business you're operating out of because this is what will appear on your client’s credit card statement. For example, instead of “JSmith Hair” we recommend “John at Abundant Salon”.
*Multi-merchant transactions: Split and Fees
Sales incorporating multiple merchants will be split into separate transactions during checkout. Clients will only need to swipe their card once. All merchant accounts (primary as well as independent contractors or additional bank accounts) will be assessed a 1% fee on their portion of the transaction for the use of this feature.
*CREDIT CARD FEES
Credit card processing fees are absorbed by each merchant and are withdrawn prior to deposit.
Please reach out to our team via Help Chat or by emailing firstname.lastname@example.org if you have any questions or need assistance!