Q: How do I update my bank account information for deposits?
There are two ways you can get into your merchant info depending on system access.
Business Owners/Admins: Manage Business Settings > Payment Processing, click the three dots > View Account Details
Independent Contractors (ICs): Profile Icon > My Settings > Merchant > View Account
Once in the activity area, click the "Account Info" tab and update your bank details (routing number and account number).
IMPORTANT: You must connect a CHECKING account when you are submitting or updating merchant details.
NOTE: When a merchant account's bank information is changed, it takes 1-2 business days to take effect. Once you update your bank account, a member of our Payments team reaches out to confirm the changes with you.
Q: How do my ICs submit merchant applications if they don't have access to Manage Business Settings?
They can do so in their My Settings - Profile Icon > My Settings > Merchant > View Account. If they don't have an active merchant account set up they are able to apply for a merchant account here.
Q: Where will I be notified about any disputes that are made against my account?
You are notified via the email you listed in the "manage email notification" area under your Disputes tab. Please be sure that this area is filled in so you can receive all communication regarding disputes.
Q: How do I change the email address for dispute updates in a merchant account?
Business Owners/Admins: Manage Business Settings > Payment Processing, click the three dots > View Account Details
Independent Contractors (ICs): Profile Icon > My Settings > Merchant > View Account
Once in the activity area, click the Disputes tab > Manage email notification > click the dropdown to select the contact email for dispute updates. The contact field pulls from staff profiles, so be sure to add the email address that is linked to a staff users account.
Q: Can I set up a commission for my ICs so that only a percentage of their sales will be deposited into their merchant account?
Staff members with their own merchant accounts are considered separate taxable business entities, and therefore 100% of net sales revenue that is due to them is routed to their Merchant Accounts. This ignores any Commission settings in the Boulevard Dashboard. You are still able to set Commission settings for these staff which then shows in Boulevard Reports; referencing these amounts, you are able to know how much Commission-related charges to invoice from this staff according to any agreed-upon arrangements you made with them.
Staff members with their own merchant accounts need to be paid out for product sales, gift card redemptions, service deposits (stored as account credit) when redeemed, and cash sales. These funds, by default, go to the main business merchant account. Cancellation and No Show charges will be deposited to the IC (when done through Boulevard's flow of "client late canceled" or "client no-showed" as an appointment cancellation reason then charging through the option in the window).
If Cancellation or No-Show fees are collected differently at your business such as through a product, that goes to the main business account. Please reach out to Support or your CSM if you need to discuss your unique situation. Cash sales to individual merchants should be paid out of the drawer (when applicable) by doing a “pay out” for the total of the funds so that your drawer balances properly at the end of the day (more information on the register here). Please reference this walkthrough on Multi-Merchant Accounts for more information surrounding fees, refunds, etc.
Q: How do I ensure my application is filled out correctly to avoid delays in account approval?
Please reference the details in our Submitting Merchant Details article.
Multi-merchant transactions: Split and Fees
Sales incorporating multiple merchants are split into separate transactions during checkout. Clients only need to swipe their card once. All merchant accounts (primary as well as independent contractors or additional bank accounts) are assessed a 1% fee on their portion of the transaction for the use of this feature.
Credit Card Fees
Credit card processing fees are absorbed by each merchant and are withdrawn prior to deposit. Please reference our Merchant Activity & Processing Fees article for more information.
Chargeback Fees
Chargeback fees are assessed when a cardholder disputes a transaction and are paid to the card's issuing bank. The fee applies regardless of whether the merchant or the cardholder wins the dispute. Please reference our Chargebacks and Disputes Overview article for more information.