Overview
Tickets can be easily updated to show changes in services, prices, products, and durations. For a specific article about combining separate tickets, please see Merging Multiple Appointments.
Important: If a ticket is adjusted that had been closed on a previous day, it will register the new changes or additions as occurring on that same previous day.
Adding or Updating A Service
Find the appointment details from either the client's profile or the calendar itself
At the bottom of that window, click Edit Appointment
Search for and select the new service, and if applicable, select a different staff member or duration
Click Update Appointment
Adding or Updating a Discount
From the calendar view, click on the appointment you wish to update
At the bottom of that window, click Edit Appointment
Click the price-tag icon next to the total price for the option to discount ALL services at once, or click the 3-dot icon next to singular prices to discount only that single item
You can also manually enter in the new base price or select the discount
Click Update Appointment
Adding Products
Products are added in the Checkout window
Search for the product by name, SKU, or barcode
Add the quantity, assign a seller (optional), and modify the price if needed
The product will be automatically be added to the ticket
Click the trash can icon to the right of the product to delete or start over
Additional Editing Options
Within the Edit Appointment window, you can also:
select a new date for the appointment
change service providers
change specific durations for services
modify prices and add discounts
change the status of the appointment
send a confirmation email
cancel the appointment
After every change, make sure to click Update Appointment to save any changes you've made.