Status Icons
Status icons appear in the top right of the individual appointment window. Please reference the key below for the meaning of each icon.
 | The client has confirmed their appointment |
 | The client has been marked as 'Arrived' |
 | The client has paid and their appointment is finalized |
 | The client is a new customer or first time at the location |
 | The client has requested the specific staff member |
 | The client has included a message about their appointment from the |
 | The appointment has an internal memo left by staff |
| The appointment has client forms that are "Not Started" |
| The client is a member. (Has a membership with one of the following statuses: active, past due, paused, or scheduled for future cancellation) |
Cancelled Appointments
When an appointment is cancelled, it's removed from the schedule and logged in the Cancelled Appointments List. From the list, click View Appointment to see whether a cancellation fee was charged:
| The client has been marked as a late cancellation or no-show and was not charged a fee. |
| The client has been marked as a late cancellation or no-show and was charged a fee. |
Fee status depends on the cancellation reason and settings selected when the appointment was cancelled — see Canceling Appointments for details.
Color Tags
Color tags are optional quick ways to label an appointment. They have limitless uses such as showing which staff member created the appointment, VIP customers, successful product up-sells, action needed, etc.
Adding a Color Tag
Click on the appointment.
Click the down arrow at the top right of the window.
Select the color and a colored dot automatically appears on the appointment.
