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When a staff member has been requested by the customer, a heart icon appears next to the staff photo. Appointments can be marked as requested or not requested at any time, including after the order has been closed. Requested appointment statistics appear in the Daily Summary and Appointment Metrics reports.

Changing Requested or Non-Requested Status

Click the name of the Employee assigned to the service.

1. Click <b>Edit Appointment.</b>
    
2. Click the name of the Employee assigned to the service.
    
3. Check or uncheck the heart.

Overview of how to mark a staff member as requested.

Requested Appointments

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Track the progress of all tickets related to your company

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{assigneeName} needs more information from you

REQUESTED	NOT REQUESTED
A client self-books online and requests a specific professional.	A client self-books online and selects "First Available" instead of a specific professional.
The business adds an appointment and chooses a specific professional	The business adds an appointment and unselects the requested (heart) icon next to the professional.