Overview
A prebooked appointment is a future appointment that's scheduled during the same calendar day as a client's service. Boulevard updates the prebook % stat in 15-minute increments or less.
How Prebooking is Calculated
Prebook counts the number of completed appointments where clients booked their next appointment on the same day. For example, if you had 10 appointments today and 5 clients booked their next appointment on the spot, your prebook count is 5 — even if those 5 clients scheduled a total of 7 future appointments between them.
Prebooking percentage is calculated as Prebooked Appointments divided by Total Completed Appointments within the selected date range.
A client is considered prebooked if they have a future appointment that hasn't been canceled, scheduled on or before the end of the day of their completed appointment. For example: if a client visits on 10/22 and doesn't book their next appointment that same day, but already has an existing appointment on 11/22, they're still considered prebooked.
Note: If a client prebooks an appointment and then cancels it, the appointment still counts toward the prebook % stat.
Where to see it in reporting: Use the Staff Performance Report to see Prebooked % by staff member — it's a default column, alongside Self-booked % and Staff Requested % for comparing booking behavior across your team.
Prebooking a Future Appointment
Go to the Checkout screen.
On the left, click Prebook to choose a date in the current calendar view or 4w, 6w, or 8w for convenient jumping ahead that amount of weeks.
Now in the New Appointment window, add the service(s) and click Select Time.
Click on the new desired date and time on the calendar and then Done.
Select if you want the client to receive an emailed confirmation, and then Complete Booking.
With the prebooked appointment complete, now expand the Checkout window on the bottom right and fully check out the current appointment.