Overview
Boulevard’s Messages includes Caller ID. When clients call your dedicated phone number, Boulevard will open a Caller ID card making it easy to see important client details before answering the phone.
Caller ID Features
When your location receives an incoming call to your dedicated phone number, a Caller ID card opens with important client information.
Upcoming or previous appointment information is displayed along with a Calendar button that brings you to that day and time.
For existing clients, you can click their names to view full client profile details.
Create new client profiles if the number is not associated with a client by clicking Create a new client to enter their contact information in order to book an appointment.
Businesses with multiple locations only see notifications for the location they’re currently viewing.
Updating Your Business’ Contact Information with your dedicated phone number
Clients must call the assigned a dedicated phone number for Caller ID to appear. Don’t forget to update your phone number on your website, Instagram, Facebook, Google, Yelp, and any other places you list your number.
Disabling Caller ID
If you have a dedicated phone number and do not wish to use Caller ID at your location, disable it in the Manage Location tab under Details.
Enabling Messages and Caller ID
Learn more about enabling Messages and Caller ID here.
NOTE: Businesses utilizing the Caller ID feature do not receive notifications for missed calls in dashboard. If Call Forwarding is enabled with a landline, the business should see a missed call notification on their phone system.
