Overview

Boulevard’s Contact Center add-on now includes Caller ID. Customers calling your assigned booking line will now open a Caller ID card making it easy to see important client details before answering the phone.

Caller ID Features

When your location receives an incoming call to your assigned booking line, a Caller ID card will open with important client information.

  • Upcoming or previous appointment information will be displayed along with a Calendar button that brings you to that day and time.

  • For existing clients, you can click their name to view full client profile details.

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  • Create new client profiles if the number is not associated with a client by clicking Create new client to enter their contact information in order to book an appointment.

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  • Businesses with multiple locations will only see notifications for the location they’re currently viewing.

Updating Your Business’ Contact Information with your assigned Booking Line

Clients must call the assigned Incoming number for Caller ID to appear. Don’t forget to update your phone number on your website, Instagram, Facebook, Google, Yelp, and any other places you list your number.

*NOTE: If you are currently hosting your business’ number for 2-way texting, reach out to support@blvd.co today to learn how you can use Caller ID.

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Disabling Caller ID

If you have Boulevard’s Contact Center and do not wish to use Caller ID at your location, disable it in the Manage Location tab under Details.

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Enabling Contact Center and Caller-ID

To enable the Contact Center add-on that includes Caller ID, reach out to Support.

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