Staff Communication Preferences

Managers and users can control how staff members who perform services are notified by appointment activity. To locate these preferences, navigate to the specific Staff Profile and click the Communication tab.

Use the toggle buttons to enable or disable Emails, Text Messages, and Push Notifications as they apply to new bookings (online and by the business), client arrivals, appointment cancellations, and service orders completed.

NOTE: Notifications for arrivals occur when the appointment status is changed to 'arrived'.

Example Staff Communication Preferences

If you utilize Boulevard’s Messages feature, text notifications sent to service providers will also populate in Messages under the Closed tab. If a service provider chooses to reply to these messages, or if they text your booking line number, those replies will appear in the Open tab of Messages.

Standard SMS usage rates apply if staff reply to these notifications, or if your business sends messages to staff outside of the automated notifications already included in your plan.

Q: Does an employee get a text notification in addition to an email if an appointment was rescheduled from one employee to another?

A: If an appointment is rescheduled from one provider to another the new provider will not receive a notification. Providers will only receive notifications for new appointments booked through the dashboard and online by clients.