Overview
The Cancelled Appointments report helps you understand when cancellations happen and why. It shows all appointments that were canceled within your selected date range, making it easier to spot patterns and take action to reduce no-shows.
Who is this report for?
Ideal for business and location managers who want to improve appointment retention and reduce lost revenue.
When should you use it?
To see why clients are cancelling — and take steps to address it
To spot trends like which services, team members, or price points are most often associated with cancellations
To better predict and prevent cancellations in the future
💡 Pro Tip: This report is based on the appointment service date, not the date it was cancelled.
What you'll see in the report
Metric | Definition |
Location Name | The name of the business location |
Client Name | Full name of the client |
Staff Name | Staff member assigned to the appointment |
Booking Source | Where the appointment was booked (Dashboard or online) |
Client Type | New or returning client |
Booked On | Date the appointment was originally booked |
Appointment Date | Scheduled date of the appointment |
Service Name | Name of the canceled service |
Appointment State | Final status of the appointment (Booked, Confirmed, Canceled, etc.) |
Canceled On | The date the appointment was canceled |
Cancellation Reason | Reason provided for the cancellation |
List Price | Listed price of the canceled service |
Appointment Count | Total appointments canceled, used for grouping |
Service Count | Number of services canceled, useful for identifying trends |