Overview
Two-way texting with your clients in the Messages tab through your dedicated phone number makes client communication a breeze. However, occasional issues may occur with delivery, such as downstream issues with the client’s carrier, issues with the message format, or an invalid recipient phone number.
In the event of a message delivery failure, you will see an indicator alongside the affected message. The message itself will be flagged in red within the conversation window to indicate a failed delivery. By hovering over the tooltip, you’ll be able to see the cause of the delivery failure and a recommended action to resolve the issue.
Common Error Types and Explanations
Error Type | Explanation |
There was an issue with your dedicated phone number. Contact Boulevard Support. | Your dedicated phone number has an issue that needs to be resolved by the Boulevard team. Reach out to our Support team so they can route this failure. |
The recipient's phone number is not valid. Correct the phone number and try to send the message again. | We tried to send the message and were notified the recipients phone number is not valid or undefined after the message was sent. |
The recipient has opted out of receiving texts from your location and will not receive your message. | Message cannot be sent to the recipient because recipient has opted out |
The recipient is unable to receive messages at the moment. Contact the recipient to confirm text messages are accepted before trying again. | We attempted to send the message but were notified the recipient's phone number is unable to receive messages at the moment. This could be due to lack of reception or the handset is turned off. Contact the recipient to confirm text messages are accepted before trying again. |
The recipient is unable to receive messages at the moment. Contact the recipient to confirm text messages are accepted before trying again. Destination address does not have text messaging services active. | We attempted to send the message but were notified the recipient’s phone number is unable to receive messages at the moment. This could be due to lack of reception, inactive text services, or the message type. Contact the recipient to confirm text messages are accepted before trying again. |
The message cannot be longer than 8000 characters. Adjust the message and try to send again. | Adjust the message characters to be less than 8000 and try to send again. |
There was an issue with your attached media. Try to send the message again. Some of the attachments referenced by MediaUrls exceed maximum size limit. | Some of the attachments referenced by MediaUrls exceed maximum size limit. Try to send the message again. |
There was an error with sending your message. Try to send the message again. | A temporary outage with the recipient’s carrier or with upstream delivery services occurred. Try to send the message again and, if the issue persists, confirm that the recipient is able to receive text messages before trying again. |
This recipient does not accept messages from toll-free numbers. Contact the recipient to confirm text messages are accepted before trying again. | We tried to send the message and were notified after the send that this recipient does not accept messages from toll-free numbers. The destination address does not accept messages from Toll Free Numbers. |
The content of your message was flagged as non-compliant. Adjust your message and try to send again. | The message was flagged due to non-compliant URL. Adjust your message and try to send again. |