*Available to Premiere and Enterprise customers only
Overview
Boulevard proudly offers a post-appointment rating feature, which allows clients to rate their appointment and submit written feedback. The business can then view and manage submitted ratings and feedback directly within the Boulevard Dashboard. Once enabled, customers will submit ratings and feedback through their receipt email.
Enabling Ratings
Ratings are enabled at the location level. To enable ratings:
Click Manage > Details > Scroll down to Appointment Ratings.
Check the box next to "Enable Post-Appointment Ratings".
Viewing Ratings
Once enabled, submitted ratings are able to be viewed directly within the Boulevard Dashboard. There are quick filters as well to aid with sorting. To view ratings:
Click Manage > Ratings.
The following sortable information will be provided:
Date - The date that the review was submitted
Rating - Submitted emoji reaction out of 5 available options
Client - Client name
Staff - Service Provider(s) affiliated with the appointment
Services - Performed services
Review - Manually typed-in review from the client
Click any row to expand the options to contact the client or view their client profile.
The Customer Rating Experience
Customers see the section highlighted below in the body of their emailed receipt. Clicking on any of the five emoji reactions redirects the client to a Boulevard-hosted webpage where they can submit a review.
When 4 or 5 are selected, clients are directed to leave a review on Google, Facebook, or Yelp (if the accounts are linked within the business). These links can be found under Manage Location > Details > Social Accounts.
