Overview
Time can be blocked off through the Boulevard Dashboard and also using the app. When time is blocked off, clients do not see why time is blocked; they only see that the appointment time is unavailable. Reasons for the time block are only viewable by the business.
Time-blocking is best used to block out short periods of time during the day. If entire days are to be blocked off, it's recommended to make the entire shift Unavailable using the Schedule.
Common uses of time blocks include:
Work breaks such as lunches, meetings, and team events
'Padding' a shift to reduce appointment availability
Optimizing a schedule by forcing non-blocked appointment times to be filled first
NOTE: Must have 'Create Own Appointments' permission setting enabled to set time blocks at an individual location level.
Must have the 'Create All Appointments' permission setting enabled to set time blocks for every Service Provider's schedule.
Creating a new time block on the Dashboard
Single-click on the calendar where you'd like to block time.
Select Block Time.
Under "Title", enter the reason for the time block.
Set the duration for the time block.
If the Time Block should repeat, select This event should repeat and choose the frequency if it should repeat for a set number of times, or until a set date.
Select Personal or Business for the time block reason.
Click Save, and the blocked time shows on the Calendar.
When choosing a Reason for a time block, choosing Personal goes against utilization %, and choosing Business goes toward utilization % in classic reporting.
Creating a new time block on the professional app
Tap and hold on to the calendar where you'd like to block time.
Select Block Time.
Under "Title", enter the reason for the time block.
Select Personal or Business.
Set the date, start, and finish time.
Click Save.
You can create, manage, and delete shared time blocks on the Boulevard Dashboard. All shared time blocks can only be viewed on the Pro App.
Deleting a time block
Double-click or tap the time block on the calendar.
Click the trash can icon at the bottom left.
NOTES:
When adding or adjusting time blocks from the dashboard, you can only add and adjust time blocks from the Calendar View, after the schedule is created from your Mange Location > Scheduling tab.
You cannot make a block repeat for longer than 1 year.
To edit an existing time block, double-click the block to get to the pop-up window where you can make adjustments.
Create a time block to multiple staff members at once
You can create, manage, and delete shared time blocks on the Boulevard Dashboard. All time blocks can be viewed on the Pro App.
Single-click on one staff member’s calendar where you'd like to block time.
Select Block Time.
Under "Title", enter the reason for the time block.
Click the staff to add more staff members to the time block
Select ‘All staff’ at the top of the list to apply this time block to all staff members
Select ‘Is working’ at the top of the list to apply this time block to all staff members that are currently on the schedule to work that day
Select ‘Select all’ next to the individual staff categories to apply this time block to individual staff categories
The “select all” option next to a category only applies to that category. If you need to add users from multiple categories, click 'All Staff' at the top of the list or add the staff members manually by clicking their profile picture.
Set the duration for the time block.
If the Time Block should repeat, select This event should repeat and choose the frequency if it should repeat for a set number of times, or until a set date.
Select Personal or Business for the time block reason.
Click Save, and the blocked time shows on the Calendar.
Notes:
When choosing a Reason for a time block, choosing Personal goes against utilization %, and choosing Business goes toward utilization % in classic reporting.
To edit or delete an existing shared time block (a time block that applies to more than one staff member), you’ll need to do so from the calendar on your Dashboard.
Editing and deleting a shared time block
Shared time blocks allow you to manage availability across multiple staff members. Use the steps below to edit or remove shared time blocks as needed.
You can create, manage, and delete shared time blocks on the Boulevard Dashboard. All shared time blocks can only be viewed on the Pro App.
Edit a shared time block
Open the calendar view.
Click the shared time block you want to edit.
Make your desired changes.
Click Update to save your edits.
Delete a shared time block for all staff members
Open the shared time block from the calendar view.
Click the trash can icon in the bottom left corner.
Confirm the deletion.
This action removes the time block for all staff members.
Delete a time block for individual staff member(s) tied to a shared time block
Open the shared time block.
Click Staff List.
Select the staff member or members you want to remove by clicking their photos.
Click Update to save your changes.
Integration-created blocks
Calendar Sync
When a time block is created via the personal calendar sync feature, it will only display a “Blocked On” line. A “Blocked By” line will not appear.
Zapier
When a time block is created through the Zapier integration, it will display both a “Blocked By” and “Blocked On” line. The block will be attributed to the staff member whose schedule it appears on and will typically be created within 1–5 minutes of the triggering action being completed.
