Voucher Summary Report | Boulevard Support Center

We're excited to bring you an expanded reporting experience. If you don't see the reporting features described below, don't worry—this updated reporting experience will become available to your account over time.

Resource	Link
Voucher Summary Report	https://dashboard.boulevard.io/reports/voucher_summary

Overview

The Voucher Summary report helps you get a high-level view of how your voucher liability has changed over a selected period. It shows starting and ending liability by location, along with everything that moved it in between — issuance, redemptions, expirations, voids, and manual adjustments — so you can see the full picture without reviewing individual vouchers.

Use this report to reconcile voucher liability for accounting reviews and end-of-period closes, and to confirm your books reflect what's actually outstanding. It's especially useful for month-to-month analysis, since you can set a wider date range and group by a smaller interval to see starting liability, ending liability, and liability movement for each period within that range in a single report.

Note: This is a summary, not a voucher-level list — every figure is aggregated at the location level, so to see individual vouchers, clients, or who processed a specific event, use the Voucher Activity report instead.

What this report is best used for

Understand when and why to use this report through common use cases, descriptions, and example questions it can help answer in your day-to-day operations.

Use cases	Description	Example questions this report helps answer
Voucher Liability Reconciliation	Track all increases and decreases in voucher liability to ensure accounting balances align with expected values.	How much voucher liability was added or reduced this week? Which activities caused the largest liability decrease?
Voucher Redemption Tracking	Identify when, where, and by whom vouchers were redeemed to validate usage and detect anomalies.	Which locations redeemed the most vouchers today? Who processed this voucher redemption?
Voucher Issuance and Sales Validation	Review all voucher creation and sales events to ensure issuance aligns with recorded payments or promotions.	Which clients purchased vouchers last month? Were all voucher sales properly linked to orders?
Client-Level Voucher Activity Audit	Audit all voucher activities for a specific client to resolve disputes, refund claims, or account corrections.	What vouchers has this client redeemed or received? Did this client’s voucher expire or get refunded?
Membership and Package Voucher Monitoring	Analyze vouchers issued through memberships or packages to assess redemption trends and deferred liability.	How many vouchers from memberships were redeemed this quarter?
Operational Oversight and Fraud Prevention	Detect unusual voucher activity patterns such as multiple redemptions, unauthorized refunds, or incorrect liability adjustments.	Were any vouchers voided or refunded unexpectedly? Which staff members processed voucher refunds?

Prerequisites

Before using this report, make sure the following are in place. These directly impact whether you can access the report and how accurate the data will be.

Permissions: You must have the appropriate Data & Reporting permissions enabled to see this report: Financials reporting > Liability activity
- If you don’t see the report, check your permissions first - see Reporting Permissions for more information.
Location and Access Scope: What you see in the report depends on your access:
- You’ll only see data for assigned locations
- Row-level access may further limit visible data
- If it looks like data is missing, verify your location assignments and access settings.
Required Setup: For the report to show meaningful data, your voucher workflows must be setup properly.
- Voucher-based memberships and/or packages must be fully set up and active
- Vouchers must be redeemed during checkout before closing the order
- Manual voucher changes must be completed within client profiles

Default report configuration

See how the report is structured when first opened. Learn what each field represents, how the data is organized, and which fields can be used to filter results.

Group By (default)

The default fields the report is grouped by when you first open it.

Field name	Definition	Example	Filter?
Location Name	Name of the business location for which the voucher liability summary is calculated. All metrics in this report are aggregated at the location level.	Beverly Hills	Yes

Columns (default)

The default columns displayed when you first open the report.

Field name	Definition	Example	Filter?
Starting Liability	Total outstanding voucher liability balance attributed to the location as of the start date. Represents unredeemed value carried forward into the reporting period.	$5,435.12	No
Liability Issued (Sales)	Total value of voucher liability issued during the reporting period. Includes voucher liability generated through sales such as, package sales, or membership inclusions.	$89.00	No
Manual Adjustments (Additions)	Total value of voucher liability manually added during the reporting period. Includes administrative adjustments, goodwill, or corrective entries made by staff.	$50.00	No
Referral Program Issuance	Total value of voucher liability issued through referral incentives during the reporting period.	$15.00	No
Liability Expirations	Total value of voucher liability that expired during the reporting period and location.	-$20.00	No
Liability Voids	Total value of voucher liability voided during the reporting period before redemption. Typically represents cancellations, reversals, or administrative correction	$0.00	No
Liability Redemptions	Total value of voucher liability redeemed during the reporting period. Represents voucher liability converted into delivered services. Calculated as (Redemption in same locations + Redemptions in other locations)	-$80.00	No
Redemptions – Same Location	Total value of vouchers only that were both sold and redeemed at the same location during the reporting period.	-$60.00	No
Redemptions – Other Location (Outbound)	Total value of vouchers sold at this location but redeemed at a different location. Represents outbound voucher redemption activity.	-$20.00	No
Redemptions – Other Location (Inbound)	Total value of vouchers sold at other locations but redeemed at this location. Represents inbound voucher redemption activity.	$10.00	No
Net Liability Change	Net change in voucher liability balance during the reporting period. Calculated as total increases (issuance, manual additions, referral issuance) minus total decreases (redemptions, expirations, voids).	$65.00	No
Ending Liability	Total outstanding voucher liability balance attributed to the location as of the end date. Calculated as: Starting Liability + Net Liability Change.	$5,500.12	No

Customizable fields

Explore the fields you can adjust to tailor the report to your needs. Each field includes a definition, example, and whether it can be used in filtering.

Field name	Definition	Example	Filter?
Location Name	Name of the business location for which the voucher liability summary is calculated. All metrics in this report are aggregated at the location level.	Beverly Hills	Yes
Starting Liability	Total outstanding voucher liability balance attributed to the location as of the start date. Represents unredeemed value carried forward into the reporting period.	$5,435.12	No
Liability Issued (Sales)	Total value of voucher liability issued during the reporting period. Includes voucher liability generated through sales such as, package sales, or membership inclusions.	$89.00	No
Manual Adjustments (Additions)	Total value of voucher liability manually added during the reporting period. Includes administrative adjustments, goodwill, or corrective entries made by staff.	$50.00	No
Referral Program Issuance	Total value of voucher liability issued through referral incentives during the reporting period.	$15.00	No
Liability Expirations	Total value of voucher liability that expired during the reporting period and location.	-$20.00	No
Liability Voids	Total value of voucher liability voided during the reporting period before redemption. Typically represents cancellations, reversals, or administrative correction	$0.00	No
Liability Redemptions	Total value of voucher liability redeemed during the reporting period. Represents voucher liability converted into delivered services. Calculated as (Redemption in same locations + Redemptions in other locations)	-$80.00	No
Redemptions – Same Location	Total value of vouchers only that were both sold and redeemed at the same location during the reporting period.	-$60.00	No
Redemptions – Other Location (Outbound)	Total value of vouchers sold at this location but redeemed at a different location. Represents outbound voucher redemption activity.	-$20.00	No
Redemptions – Other Location (Inbound)	Total value of vouchers sold at other locations but redeemed at this location. Represents inbound voucher redemption activity.	$10.00	No
Net Liability Change	Net change in voucher liability balance during the reporting period. Calculated as total increases (issuance, manual additions, referral issuance) minus total decreases (redemptions, expirations, voids).	$65.00	No
Ending Liability	Total outstanding voucher liability balance attributed to the location as of the end date. Calculated as: Starting Liability + Net Liability Change.	$5,500.12	No
Date Range	The selected reporting period used to calculate voucher liability movement based on the order dates.	2026-01-12	Yes
Location External Id	Unique identifier for the business location from an external system, if applicable.	39f9d6e5-315c-4a71-8513-26df1a3f05d0	Yes
Location Group	The location group the business location is associated with, if applicable.	West Coast	Yes
Location Tags	Location tags associated with the business location, if available.	California	Yes

Report Caveats

There are a few important caveats and limitations to be aware of when using this report. Use these details to better understand how the data behaves and how to interpret it correctly.

Caveats	Details and Impact
Supports starting and ending liability across multiple reporting periods.	Previously, this report could only show liability for a single fixed period (for example, a full year). If users wanted to analyze liability month by month, they had to run the report separately for each month. With this capability, users can set a larger data period (e.g., one year) and then group the results by a smaller time interval (e.g., month). This allows the report to display starting liability, ending liability, and liability changes for each period within the selected range, enabling easier month-to-month analysis in a single report.
This is a summary, not a voucher list	Every figure is aggregated at the location level. To see individual vouchers, clients, or who processed an event, use the Voucher activity report; this report tells you how much moved, not which voucher.
The balances follow the selling location	Starting Liability, Ending Liability, and Net Liability Change are attributed to the location that sold the voucher. Redemptions of its vouchers reduce its balance even when redeemed elsewhere.
Inbound redemptions are informational only	Redemptions – Other Location (Inbound) shows vouchers sold elsewhere but used at this location. It is excluded from this location's Net Liability Change and Ending Liability, because that liability belongs to the selling location.

Use Case Example Configurations

Learn how to set up the report for specific scenarios with practical examples. Follow along to create views that answer common questions and support your workflows.

Use case	Description	How to configure the report
Voucher Liability Reconciliation	Track all increases and decreases in voucher liability to ensure accounting balances align with expected values.	Use default configuration. Filters: set Date Range to the accounting period. Verify Starting Liability + Net Liability Change = Ending Liability per location.
Voucher Redemption Tracking	Identify when, where, and by whom vouchers were redeemed to validate usage and detect anomalies.	Filters: set Date Range to the year. Group by: Location Name, Date Range (month). Columns: Starting Liability, Net Liability Change, Ending Liability.
Voucher Issuance and Sales Validation	Review all voucher creation and sales events to ensure issuance aligns with recorded payments or promotions.	Use default configuration. Filters: set Date Range to the quarter. All movement lines are included; compare the increase columns against the negative redemption, expiration, and void columns.
Client-Level Voucher Activity Audit	Audit all voucher activities for a specific client to resolve disputes, refund claims, or account corrections.	Use default configuration. Filters: set Date Range to the period. Compare Redemptions – Other Location (Outbound) against Redemptions – Other Location (Inbound) per location; inbound is workload, not a balance change.
Membership and Package Voucher Monitoring	Analyze vouchers issued through memberships or packages to assess redemption trends and deferred liability.	Filters: set Date Range to the period. Group by: Location Name, Date Range (month). Columns: Liability Expirations, Liability Voids, Ending Liability. Investigate spikes in the Voucher activity report.
Operational Oversight and Fraud Prevention	Detect unusual voucher activity patterns such as multiple redemptions, unauthorized refunds, or incorrect liability adjustments.	Filters: set Date Range to the period; Location Tags = the segment as needed. Group by: Location Group, Location Name. Columns: Starting Liability, Net Liability Change, Ending Liability.