Boulevard includes several default roles designed to match common responsibilities across your business. Each role comes with a set of permissions that determine what users can see and do in the system, and is meant to be a starting point for you to determine the right level of access for each of your staff. Actual access may vary based on configuration and assigned locations.

This article explains what each default role is for and how they differ, so you can assign access confidently and securely.

Accountant, Medical Director, and Franchise Owner roles may not yet be live for all businesses - they are part of a gradual roll out and some are limited to specific packages.

The Admin role has the highest level of access in Boulevard. Admins can manage account-wide settings, users, locations, and financial workflows.

This role is typically assigned to owners, executive operators, or trusted leaders responsible for how Boulevard is set up and governed.

Admins can:

Because Admins have broad control, they can see and modify nearly all data in the account.

Assign the Admin role sparingly. Anyone with this role can make changes that affect the entire business.

The Location Manager role is designed for leaders who oversee daily operations at one or more specific locations. This role provides strong operational access without full account-wide control.

It’s ideal for general managers, studio managers, or practice managers.

Location Managers can:

Their access is limited to assigned locations and does not include system-level or financial controls reserved for Admins.

The Front Desk / Receptionist role supports daily client-facing operations, with access focused on scheduling, client management, and checkout.

This role is ideal for receptionists, coordinators, and support staff.

Front Desk / Receptionists can:

This role does not include access to advanced settings, reporting, or permission management.

The Service Provider role is built for professionals who deliver services to clients. Access is centered on the provider’s own schedule and appointments.

This role is commonly used for stylists, clinicians, therapists, or technicians.

Service Providers can:

Service Providers cannot manage business settings, users, or view sensitive financial or operational data beyond their own work.

Here are matching summaries for Accountant, Medical Director, and Franchise Owner, written to mirror the structure, tone, and level of specificity of your Service Provider example. These should drop in cleanly alongside the existing role sections.

The Accountant role is designed for users who need visibility into financial data without access to scheduling, clients, or operational workflows.

This role is commonly used for internal or external accountants, bookkeepers, or finance partners.

Accountants can:

Accountants do not have access to scheduling, client profiles, or business settings.

The Medical Director role is built for clinical oversight. Access is focused on reviewing client and service-related information without managing day-to-day operations or finances. This role is only included with Aesthetics Bundle, Starter Aesthetics Bundle, or Enterprise Bundle tiers.

This role is commonly used for medical directors or supervising clinicians.

Medical Directors can:

Medical Directors cannot manage users, configure business settings, or access financial data.

The Franchise Owner role provides high-level visibility across franchise locations without operational control. Access is designed for oversight rather than day-to-day management.

This role is commonly used for franchise owners or corporate stakeholders.

Franchise Owners can:

Franchise Owners do not manage appointments, clients, users, or account settings.

This chart shows how common permissions are distributed across default roles. It is not exhaustive but meant to illustrate the differences between each role's default settings. Actual access may vary based on your business' configuration and assigned locations.

† Payment access depends on your configuration.