Overview
The Membership Scheduled Cancellation Report provides a more thorough way to track scheduled cancellations on Boulevard if you have turned on click-to-cancel.
Some highlights include:
Who initiated the cancellation
Length of enrollment
Total Membership spend
And total value of membership
Default metrics
Metric | Definition |
Membership Name | The name of the membership |
Client Name | The name of the client on the membership |
Client Email | The email of the client |
Client Mobile Phone | The mobile phone of the client |
Location Name | The location where the membership was sold |
Scheduled Cancellation Date | The date when the cancellation is scheduled to process. |
Cancellation Reason | The reason the membership was canceled |
Cancellation Initiation Date | The date the client or staff initiated the cancellation |
Initiated By | Who created the cancellation ("staff" or "client") |
Staff Name | The name of the staff member who created the cancellation |
Next Renewal Date | The next charge date of the membership. |
Membership Length | The number of times the membership was renewed |
Recurring Frequency | How often the membership recurs; e.g. monthly, annually, etc. |
Start Date | The date the membership started |
Total Membership Spend | Total amount client paid for the membership over its lifetime |
Lifetime value of membership | Total amount paid by the client on any products, services, memberships, and packages while the membership was active |
Total Lifetime Value | Total amount paid by the client all time on any products, services, memberships, and packages |
Secondary metrics
Minimum Commitment | The amount of time the client must remain in the membership before they can cancel. |
Cancellation Period | The amount of advance notice a client must provide before the cancellation request takes effect. |
Client ID | The client ID |
Location ID | The location ID |
Membership ID | The membership ID |
Membership Plan ID | The membership plan ID |