Pre-Arbitration/Arbitration is a process through which a Card Issuing Bank and/or their cardholder contest a dispute further and escalate to the Card Network for final decision.

If a business decides to move to Arbitration, the process involves the card issuing bank, the client/cardholder, and the Card Network, and the business that the original dispute is filed against.

A representative of the Card Network (Visa, Mastercard, Discover, or American Express) is asked to make a final judgment/decision based on what the business has provided as a response and what the cardholder/issuer has provided in their response.

If the Card Network awards the dispute to the cardholder/issuer, they will assess an Arbitration fee to the business of $500 or more (only if the business loses the dispute).

If you accept Arbitration, you will have the opportunity to add more information to your rebuttal as to why the dispute is inaccurate and why the dispute should be awarded in your favor by the Network.

Please be advised that Boulevard has no position, influence, or decision-making authority on dispute or Arbitration outcomes.

If a business chooses to move forward with Arbitration they are acknowledging that they could incur additional costs of $500 or more should they ultimately lose the dispute.

Please contact paymentservices@blvd.co for any questions about Pre-Arbitration/Arbitration.