Dispute Resolution Center
Transparent, real-time updates & clearer response criteria
By Operations and 1 other2 authors13 articles
Chargebacks and Disputes Overview
Chargeback and Dispute FAQs
Responding to Disputes
Common Dispute ReasonsCommon dispute reasons and recommendations on how to address and respond disputes.
Recommendations for Setting a Cancellation Policy
Gift Card Fraud | What to Know
Arbitration in Dispute CasesExplanation of how Pre-Arbitration/Arbitration works for dispute cases.
Crafting a Rebuttal Letter
Rebuttal Letter Templates
Ready-to-use letter templates to help customers respond to and resolve disputes.
Template: Cancelled Recurring TransactionUse this template to craft a professional response when disputing a cancelled recurring transaction chargeback.
Template: Other Fraud - Card AbsentUse this template to craft a professional response when disputing other fraud and card-absent transaction chargebacks.
Template: Cancelled Merchandise/ServicesUse this template to craft a professional response when disputing a cancelled merchandise/services chargeback.
Template: Merchandise/Service Not ReceivedUse this template to craft a professional response when disputing merchandise or service not received chargeback.
Template: No Cardholder AuthorizationUse this template to craft a professional response when disputing a no cardholder authorization chargeback.