Dispute Resolution Center
Transparent, real-time updates & clearer response criteria
By Operations and 1 other2 authors13 articles
- Chargebacks and Disputes Overview
- Chargeback and Dispute FAQs
- Responding to Disputes
- Common Dispute ReasonsCommon dispute reasons and recommendations on how to address and respond disputes.
- Recommendations for Setting a Cancellation Policy
- Gift Card Fraud | What to Know
- Arbitration in Dispute CasesExplanation of how Pre-Arbitration/Arbitration works for dispute cases.
- Crafting a Rebuttal Letter
Rebuttal Letter Templates
Ready-to-use letter templates to help customers respond to and resolve disputes.
- Template: Cancelled Recurring TransactionUse this template to craft a professional response when disputing a cancelled recurring transaction chargeback.
- Template: Other Fraud - Card AbsentUse this template to craft a professional response when disputing other fraud and card-absent transaction chargebacks.
- Template: Cancelled Merchandise/ServicesUse this template to craft a professional response when disputing a cancelled merchandise/services chargeback.
- Template: Merchandise/Service Not ReceivedUse this template to craft a professional response when disputing merchandise or service not received chargeback.
- Template: No Cardholder AuthorizationUse this template to craft a professional response when disputing a no cardholder authorization chargeback.