Boulevard Offset is a program that allows you to share the cost of credit card processing with your clients. This optional program lets you charge a 3% fee on credit card payments as part of the order total. The following article provides an overview of Offset, how to opt-in, how to check out with Offset, and how to see your savings through reports.

Although credit card payments are convenient, fast, and secure for cardholders, they can be costly for merchants to process. Boulevard Offset leverages an automated and compliant surcharge model to help you recoup credit card processing costs by sharing that cost with your clients, as opposed to raising your prices across the board.

When the feature is enabled, your processing rate specifically for credit cards rises to 4%. In turn, a 3% fee is charged to your clients as part of their order total. Due to credit card brand compliance requirements, a surcharge may only be added to credit transactions - not debit or any other means of payment. Therefore, debit card transactions remain at your original processing rate. This fee structure effectively reduces your credit card processing costs to around 1%.

To opt into Boulevard Offset, navigate to the Business Details section of the Manage Business page and toggle on the individual locations you’d like to enable. Before switching on Offset, please check out our enablement checklist & FAQ (linked under downloads), and familiarize yourself with the following compliance guidelines:

Upon launch, the surcharge automatically appears as a “Credit Fee” at checkout, when booking online, and on customers’ receipts.

By enabling Boulevard Offset, you acknowledge and agree that you are solely responsible for complying with all applicable regulations and guidelines; state, local, and federal laws; and applicable guidelines published by the card brand networks related to your use of a Surcharge program like Offset. To find out more information about compliance in your state, check out our Surcharge Compliance by State Guide. Contact a tax professional, legal advisor, or your local government for further guidance on whether your area permits surcharges.

One of the main benefits of the Boulevard Offset program is that the surcharge is automated and seamless for your staff and clients at checkout. Upon card payment, Boulevard automatically detects the card type, and the Credit Fee is included when a credit card is used. The Credit Fee is calculated prior to tax, as tax must include the Credit Fee. In line with card brand requirements, the Credit Fee cannot be waived on individual transactions.

To charge a card using the Boulevard Duo app and device, select “Charge card using Boulevard Duo” at checkout. The client is prompted to confirm their order total and tap or insert their card. The Boulevard platform automatically confirms whether the card is credit or debit and whether the Credit Fee should be assessed.

After the client has selected their preferred gratuity, the order total including the Credit Fee is presented. The client finalizes their payment and the order shows as completed in the Boulevard dashboard.

When a card on file is selected, or when a card is input directly into the checkout window via manual entry or swipe, a banner displaying the Credit Fee prominently displays before you complete the transaction. On a receipt, the Credit Fee line item will display beneath the subtotal and prior to any tax as part of the order total.

Sample Client Receipt

Partial payments are supported with Boulevard Offset and, if a credit card is charged partially, the partial payment amount includes both the Credit Fee and tax.

Deposits, packages, memberships, and gift card purchases made through your online booking overlay with a credit card include a Credit Fee. Card type detection occurs as the client selects a credit card on file or inputs a new credit card. The booking overlay displays a fee disclaimer prior to checkout.

The Credit Fee is automatically refunded proportionately to the refunded credit card payment amount. For example, if 50% of the card payment is refunded, 50% of the Credit Fee is included with that refund.

In reporting, a new sale type of “Fee” is visible to report on your associated fee revenue. In the Detailed Line Item report, filter to the Fee sale type to review your associated fee sales across your preferred time period. A Fee sale type is included in your Sales Summary report to allow you to cross-reference your Credit Fee sales against your merchant fees. You can also use the Merchant Activity report; a column for Offset Sales is included for each transaction.

Q: Can you turn Offset off? If so, can you enable again?

If a customer no longer wishes to participate in Boulevard Offset, they can turn off the feature for each individual location using the toggles in the Business Details section of the Manage Business page. Once the feature is turned off:

The customer may opt back into Boulevard Offset at any time. When opting back in, the customer must abide by all compliance requirements as soon as the feature is re-enabled. All merchant accounts within the business location will once again adopt a 4% processing rate for credit card transactions.

Q: Does it matter if the card is present vs. not present?

No, the credit fee and processing fee under Offset remains the same for both card-present and not-present.

Q: Is Offset applied for mobile checkout with a card on file?
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Yes, the credit fee and processing fee under Offset will apply for mobile checkout transactions.

Q: Does Offset apply to online deposits?

Yes, offset applies to services booked online that require a deposit to be collected at the time of booking.