Overview

Boulevard Businesses can choose to accept gratuity from customers at the time the online booking is made and/or at the time of checkout via the Boulevard Duo iPad app. Gratuity Settings can be found under main Main Business Settings (gear icon) > Business Details at the bottom of the screen.

Online Gratuity

If both Accept Gratuity and Request during online booking is enabled, the option will appear on the customer booking widget (below). If Request during online booking is disabled, there will be no mention of gratuity anywhere on the customer booking widget. Even when enabled, customers can always select Cash Tip to skip adding gratuity at the time of booking.

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Gratuity that has been added by the customer at the time of booking will appear in the Checkout window. The percentage and dollar amount will be pre-filled. This amount can be adjusted before final checkout.

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No Online Gratuity

If Accept Gratuity is enabled but Request during online booking is disabled, there will be no mention of gratuity anywhere on the customer booking widget, however the Boulevard Reception iPad app will still prompt for gratuity.

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