Gratuity Settings

Steps on how to enable gratuity settings in the self-booking overlay.

Will Patterson avatar
Written by Will Patterson
Updated over a week ago

Overview

Boulevard businesses can choose to accept gratuity from customers at the time the online booking is made and/or at the time of checkout via the Boulevard Duo iPad app. Gratuity Settings can be found under main Main Business Settings (gear icon) > Business Details at the bottom of the screen.

Online Gratuity

If both Accept Gratuity and Request during online booking are enabled, the option appears on the customer self-booking overlay (below). If Request during online booking is disabled, there is no mention of gratuity anywhere on the customer self-booking overlay. Even when enabled, customers can always select Cash Tip to skip adding gratuity at the time of booking.

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Gratuity that has been added by the customer at the time of booking appears in the Checkout window. The percentage and dollar amount is pre-filled. This amount can be adjusted before final checkout.

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No Online Gratuity

If Accept Gratuity is enabled but Request during online booking is disabled, there is no mention of gratuity anywhere on the customer self-booking overlay, however, the Boulevard Reception iPad app still prompts for gratuity.

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