Gratuity Settings

Boulevard businesses can choose to accept gratuity from customers at the time the online booking is made and/or at the time of checkout via the Boulevard Duo iPad app. Gratuity Settings can be found under main Main Business Settings (gear icon) > Business Details at the bottom of the screen.

If both Accept Gratuity and Request during online booking are enabled, the option appears on the customer self-booking overlay (below). If Request during online booking is disabled, there is no mention of gratuity anywhere on the customer self-booking overlay. Even when enabled, customers can always select Cash Tip to skip adding gratuity at the time of booking.

Gratuity that has been added by the customer at the time of booking appears in the Checkout window. The percentage and dollar amount is pre-filled. This amount can be adjusted before final checkout.

If Accept Gratuity is enabled but Request during online booking is disabled, there is no mention of gratuity anywhere on the customer self-booking overlay, however, the Boulevard Reception iPad app still prompts for gratuity.