Overview
Boulevard businesses can choose to accept gratuity from customers at the time the online booking is made and/or at the time of checkout via the Boulevard Duo iPad app. Gratuity Settings can be found under Main Business Settings > Business Details at the bottom of the screen.
Online Gratuity
If both Accept Gratuity and Request during online booking are enabled, the option appears on the customer self-booking overlay (below). If Request during online booking is disabled, there is no mention of gratuity anywhere on the customer self-booking overlay. Even when enabled, customers can always select Cash Tip to skip adding gratuity at the time of booking.
Gratuity that has been added by the customer at the time of booking appears in the Checkout window. The percentage and dollar amount are pre-filled. This amount can be adjusted before final checkout.
No Online Gratuity
If Accept Gratuity is enabled but Request during online booking is disabled, there is no mention of gratuity anywhere on the customer self-booking overlay; however, the Boulevard Reception iPad app still prompts for gratuity.
Provider Specific Gratuity Settings
At this time, Boulevard does not support provider-specific gratuity settings. Gratuity is a business-wide setting, meaning that once gratuity is enabled, it applies to all providers who sell services.
If a client completes checkout using Boulevard Duo, they may see a prompt to leave a tip—even for providers who do not accept gratuity.
Recommended workaround:
Verbally inform clients ahead of time that they may see a gratuity prompt.
Let them know that the specific provider (e.g., a nurse) does not accept tips.
Instruct the client to skip the gratuity screen to continue to the next provider or move forward in the checkout experience.
If a tip is collected by mistake:
Promptly refund the tip to the original payment method, or
Issue the refund as an account credit for the client to use in the future.