Related: Payroll
Overview
Compensation rates are used by businesses that pay their employee's service and/or product commissions. Once a compensation rate has been set in the service provider's Staff Profile, automatically calculated commission appears in commission reports*. Compensation can be unique to every employee. The service commission percentage can also be overridden per service, or even further, for each service provider who performs that service.
*The ability to view commission reports is privilege-based.
Boulevard's Commission Structure
To best incentivize service providers to drive higher sales, Boulevard's commission structure is tiered; it is not tax-bracket style. In other words, once a service provider achieves the next tier, their new commission rate applies across all previous sales. Boulevard's research found that this is the strongest incentive for service providers since it essentially provides a bonus when the next tier is achieved.
Example: Mary's commission is set as follows: $0.00 - $800.00 is 40%, $800.01 - $1200.00 is 42%, 1200.01 and above is 45%. Mary achieved $1500.00 in sales. Her commission is calculated at 45% applied to the entire $1500.00 = $675.00.
Adding a New Compensation Rate
From the location settings, head to Manage > Staff and open the employee's Staff Profile.
Click the Compensation tab.
Click Add a Pay Rate.
Choose an Effective Date.
For Service Sales Commission and Product Sales Commission, set the percentage to be received by that person.
If the commission is different by tier, click the 3-dot icon on the right then Insert Tier Below.
When finished, click Create Pay Rate.
NOTE: Boulevard does not support hourly pay calculation/inputting hourly pay rates instead of commission in the system at this time.
Editing a Compensation Rate
Future changes to pay rates should be added as new entries. You can edit historical rates for record-keeping purposes. To edit a pay rate click Edit, make the necessary changes, and then Update Pay Rate.
NOTE: Updates to pay rates can be retroactively applied. To do so, update the pay rate and change the date range on the commission summary report to reflect the dates on which the pay rate went into effect.
Service Commission Overrides
Every service can be set with a custom commission override that overrides any preset pay rates. Further, a custom commission override can be set for each service provider who performs that service.
To set a custom commission override at the general service level:
Head to Manage > Services
Select the service to open its service details
Under 'Commission Override' enter the custom commission percent
Click Save Changes
To set a custom commission override at the service provider level for a particular service:
Head to Manage > Services
Select the service to open its service details
Next to the service provider's name click Customize
Check the box next to Custom Commission Percentage
Enter the custom commission percent
Click Update Service
Commission for Employees with a Merchant Account
Employees with their own Multi-Merchant Account are considered separate taxable business entities, and therefore 100% of net service sales revenue that is due to them is routed to their Merchant Account. This ignores any Commission settings in the Boulevard Dashboard. You are still able to set Commission settings for these staff which then shows in Boulevard Reports; referencing these amounts, you are able to know how much Commission-related charges to invoice from this staff according to any agreed-upon arrangements you made with them.
Commission on Late Cancellations and No Shows
If you charge clients for late cancellations or no-shows based on your business's policy, by default the service provider who is assigned to the services receives their regular commission percentage on the amount you charge the client.
We understand that businesses have varying policies for their staff which may include not paying a commission on a cancellation or no-show charge. A workaround for this is to create a product called "Cancellation Charge", cancel the client's appointment without charging, and then charge the client for this "product" via a new sale and do not assign the product to a seller. This way the business can still collect funds from the client but they are not allocated to any particular service provider.
Commission Settings on Services Paid with a Voucher
To customize the commission calculation when a voucher is used to pay for a service, navigate to Manage Location > Details.
Selecting “Commission on the service list price,” calculates the commission based on the full list price of the service, whether or not you apply a voucher for a discounted value at checkout. The list price still takes into account custom staff, location, and custom price accommodations set up for the client. “Commission on the value of the voucher” keeps commission settings to the previous default setting in Boulevard.
Commission on service list price example:
$100 service + 20% commission = $20 commission
Commission on the value of the voucher example:
$80 voucher (for $100 service) x 20% commission = $16 commission
We recommend that this type of change be made at the beginning of a new pay period to ensure the smoothest payroll possible.
Business Service Charges and Commission Rates
If business service charges have been assigned to services, the commission rates are calculated after business service charges are deducted. Click here for more on Business Service Charges.
Please reach out to support via help chat or support@blvd.co if you need assistance!