Related: Payroll


Pay rates are used by businesses who pay their employees service and/or product commission. Once a pay rates has been set in the service provider's Staff Profile, automatically calculated commission will appear in commission reports*. Pay rates can be unique to every employee. The service commission percentage can also be overridden per service, or even further, for each service provider who performs that service.

*The ability to view commission reports is privilege-based.

Boulevard's Commission Structure

To best incentivize service providers to drive higher sales, Boulevard's commission structure is tiered; it is not tax-bracket style. In other words, once a service provider achieves the next tier, their new commission rate will apply across all previous sales. Boulevard's research found that this is the strongest incentive for service providers, since it essentially provides a bonus when the next tier is achieved.

Example: Mary's commission is set as follows: $0.00 - $800.00 is 40%, $800.01 - $1200.00 is 42%, 1200.01 and above is 45%. Mary achieves $1500.00 in sales. Her commission is calculated at 45% applied to the entire $1500.00 = $675.00.


Adding a New Pay Rate

  1. From the location settings, head to Manage > Staff and open the employee's Staff Profile

  2. Click the Compensation tab

  3. Click Add a Pay Rate

  4. Choose an Effective Date

  5. For Service Sales Commission and Product Sales Commission, set the percentage to be received by that person

  6. If the commission is different by tier, click the 3-dot icon on the right then Insert Tier Below

  7. When finished, click Create Pay Rate

*Boulevard does not support hourly pay calculation/inputting hourly pay rates instead of commission in the system at this time.

Editing a Pay Rate

Future changes to pay rates should be added as new entries. You can edit historical rates for record-keeping purposes. To edit a pay rate click Edit, make the necessary changes, and then Update Pay Rate.


Service Commission Overrides

Every service can be set with a custom commission override that will override any preset pay rates. Further, a custom commission override can be set for each service provider who performs that service.

To set a custom commission override at the general service level:

  1. Head to Manage > Services

  2. Select the service to open its service details

  3. Under 'Commission Override' enter the custom commission percent

  4. Click Save Changes


To set a custom commission override at the service provider level for a particular service:

  1. Head to Manage > Services

  2. Select the service to open its service details

  3. Next to the service provider's name click Customize

  4. Check the box next to Custom Commission Percentage

  5. Enter the custom commission percent

  6. Click Update Service


Commission for Employees with a Merchant Account

Employees with their own Multi-Merchant Account are considered separate taxable business entities, and therefore 100% of net service sales revenue that is due to them will be routed to their Merchant Account. This ignores any Commission settings in the Boulevard Dashboard. You are still able to set Commission settings for these staff which will then show in Boulevard Reports; referencing these amounts, you are able to know how much Commission-related charges to invoice from this staff according to any agreed-upon arrangements you made with them.

Commission on Late Cancellations and No Shows

If you charge clients for late cancellations or no-shows based on your business's policy, by default the service provider who is assigned to the services will receive their regular commission percentage on the amount you charge the client.

We understand that businesses have varying policies for their staff which may include not paying a commission on a cancellation or no show charge. A workaround for this is to create a product called "Cancellation Charge", cancel the client's appointment without charging, and then charge the client for this "product" via a new sale and do not assign the product to a seller. This way the business can still collect funds from the client but they will not be allocated to any particular service provider.

Please reach out to support via help chat or if you need assistance!

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