When managing your memberships at the business level, there are a few settings you can apply across all your memberships at once.
Multi-location management - enable locations to edit a client's membership, regardless of where it was purchased
Past due memberships - waive past due membership charges
Client cancellation settings
Email cancellation request - clients who try to cancel a membership through the client portal must email your business to request to cancel their membership
Click-to-cancel in client portal - clients can cancel their membership through the client portal. Cancellations go into a scheduled state until the client cancellation settings are met
On and after May 14, 2025, you should consider turning on click-to-cancel to help stay compliant with the FTC's new regulation if you are selling memberships online.