Patient privacy laws do not consider emails to be a secure way to communicate about sensitive client data. Instead, they recommend that any protected health information (PHI) be hidden behind a login like in the client portal.
Businesses with the Aesthetics Bundle, Starter Aesthetics Bundle, or HIPAA Coverage add-on have service details hidden from transactional emails by default to align with HIPAA best practices.
To manage this setting, head to Manage Business > Security > HIPAA compliance.
