Use this report to quickly identify which clients have past-due balances, how long payments have been outstanding, and past-due amounts owed.
Default metrics
Metric | Definition |
Decline reason ID | Transaction ID of renewal attempt |
Client name | Name of client |
Location name | Location the membership was sold at |
Membership name | Name of the membership the client purchased |
Client phone number | Phone number of client |
Client email | Email of client |
Membership sold on | Date the membership was sold to the client |
Term number | How many times a membership has successfully renewed for this client |
Membership price | Cost of membership purchased by client |
Latest decline reason | The last reason the renewal payment declined (i.e. “insufficient funds”)* |
Last charge attempt date | The last date that a user or boulevard system has retried renewal payment |
Days past due | How long has the membership been in a past due status (i.e. 90 days) |
Past due amount owed | Only applies to customers who do not have the ‘waive past due membership charges setting turned on |
*Learn more about membership renewal decline reasons