Discount Reasons are displayed within a dropdown when adding a discount during checkout, and can be selected by your front desk staff for price adjustments.
*Please Note: Discount Reasons are available to all businesses. However, Offers are only available to businesses with Premier and Enterprise subscriptions. If you are a Premier or Enterprise customer, please see the Offers support article.
Adding a New Discount Reason
- Go to Business Settings > Discount Reasons > New Discount Reason
- Enter in the Discount Reason and click Save.
Deleting and Editing a Discount Reason
Note: Deleting a discount reason will make it inactive, however, it will still appear in reports and sales.
- Select the Reason in the list
- Edit details and click Save or
- Click the trash can icon on the bottom left to delete
Applying Discount Reasons in Checkout
See the Discounts support article to understand how to apply a discount reason in a ticket.
Viewing Discount Reason Usage
In Reports: Discount Reasons show in the Detailed Line Item report under the 'Description' column. You can click the column name to sort by description type and group together the discount reasons that you wish to see.
In Sales: After a discount has been applied to an appointment, the Discount Reason will appear next to the discounted amount. Reasons can be changed after the discount has been added.
Example Discount Reason in Checkout Window
Example Discount Reason in Closed Order Window