Support Center

Gift Cards: Selling, Applying, and Refunding

Overview

Boulevard empowers businesses with the option to sell gift cards, online or in-store, and to also use those same gift cards as a method of payment. Enable gift cards under Manage Location > Details > Location Features.

Enabling Gift Cards

IN-STORE

  1. Enable gift cards under Manage Location > Details > Location Features, and check Enable Gift Cards.

    Screen_Shot_2020-04-01_at_4.41.05_PM.png

ONLINE

  1. Enable online gift cards under Manage Location > Details > Location Features, and check Sell Gift Cards Online.
  2. Under Manage Business > Details > eGift Card Settings:
    1. Website indicates the landing page you can use to direct clients to purchase gift cards online.
      Screen_Shot_2020-03-31_at_12.25.30_PM.png
    2. For businesses with multiple locations, under Location assignment select Chosen by Client to allow clients to purchase gift cards at any location. Select any of your locations to only allow clients to purchase gift cards at that location.

      Screen_Shot_2020-04-01_at_4.38.29_PM.png
      **Customers must choose a location to purchase a gift card at. However, gift cards can be redeemed at any of your locations.

Selling a Gift Card

IN-STORE

Gift Cards, like products, can be added to an existing appointment at Checkout or they can be sold individually in a retail-only order.

  1. Open the Checkout window
  2. In the Gift Cards section (not the payment method at the bottom) manually enter or swipe in the number
  3. Enter in the dollar amount of the Gift Card
  4. Click Add Card
  5. Complete Checkout as usualbuygc.jpg

ONLINE

  1. When a client opens your booking widget, they have the option to book an appointment or Purchase a Gift Card.

    egift_card_purchase.png
    IMPORTANT: For businesses with multiple locations, clients must choose a location to purchase a gift card at. However, gift cards can be redeemed at any of your locations.
  2. They can then select an amount from the predetermined options, or choose Custom Amount to enter their own and click Add.
    egift_card_amount.png
  3. Clients will be prompted to enter their email address. The system will identify if that email address is associated with a client account, and if not, the customer will be prompted to create an account by entering a password and click Next. After reviewing their order, they will click Next again.
  4. They will then enter their Payment info and click Next to complete the gift card order.
  5. Clients will receive 2 emails:
    1. Receipt of the purchased gift card
    2. Gift Card code that can be forwarded to any recipient if desired.

      E-Gift_Card.png

Applying a Gift Card

  1. From the Checkout window click Gift Card
  2. Enter or swipe in the number on the card
  3. Click Search           searchgc.jpg
  4. From the available balance, enter in the dollar amount to apply to the gift card
  5. Click Add Partial or Complete $0 Checkout if balance is now $0apply.jpg
  6. With the gift card funds now applied, complete Checkout as usual

 

Refunding a Gift Card

  1. Open the desired order by clicking View Order or after searching for it in the Sales tab
  2. Click Refund under the applied gift card payment
  3. Apply a full or partial refund as usual

Screen_Shot_2020-03-25_at_2.20.10_PM.png 

COVID-19 Client Communication Templates

VERSION ANNOUNCING CLOSURE:

Dear [your business name] client,

In an effort to keep our community safe, healthy, and fight the spread of Coronavirus (Covid-19) in the US,  [your business name] will be temporarily closed. The safety of our clients as well as our workers is of utmost importance to us.  

 We encourage you to reschedule your appointment online for after [return to business date]. Please consider supporting our team during this downtime by purchasing gift cards in advance of your appointment. The process is simple! Just go to our website [link your site here] 

  • Click Book Now
  • Select Location [if applicable]
  • Click "Purchase Gift Card"
  • Add the gift card purchase amount and run through the checkout per usual. 

Please email us with any questions or concerns. We’ll be replying to emails during normal hours of operation.

We look forward to seeing you all soon. 

Stay safe and healthy, 

Owner, Business

 

VERSION ANNOUNCING GIFT CARDS ONLY

Dear [your business name] client,

The Coronavirus (Covid-19) quarantine means our business will remain closed and effectively keep our stylists out of work for the foreseeable future, but all is not lost. There are simple, impactful ways you can support our temporary closure that will really make a difference. 

Reschedule your appointment online for after XXX so we can hit the ground running, post-quarantine. 

Purchase a gift card in advance of your appointment by going to our website [link site here]

  • Click Book Now
  • Select Location [if applicable]
  • Click "Purchase Gift Card"
  • Add the gift card purchase amount and run through the checkout per usual.  

Please email us with any questions or concerns. We’ll be replying to emails during normal hours of operation.

 We look forward to seeing you all soon. 

 We appreciate you,

 Owner, Business


 

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