Overview
Pay rates are used by businesses who pay their employees service and/or product commission. Once a pay rates has been set in the service provider's Staff Profile, automatically calculated commission will appear in commission reports*. Pay rates can be unique to every employee. The service commission percentage can also be overridden per service, or even further, for each service provider who performs that service.
*The ability to view commission reports is privilege-based.
Adding a New Pay Rate
- From the location settings, head to Manage > Staff and open the employee's Staff Profile
- Click the Compensation tab
- Click Add a Pay Rate
- Choose an Effective Date
- For Service Sales Commission and Product Sales Commission, set the percentage to be received by that person
- If commission is different by tier, click the 3-dot icon on the right then Insert Tier Below
- When finished, click Create Pay Rate
Editing a Pay Rate
Future changes to pay rates should be added as new entries. You can edit historical rates for record-keeping purposes. To edit a pay rate click Edit, make the necessary changes, and then Update Pay Rate.
Service Commission Overrides
Every service can be set with a custom commission override that will override any preset pay rates. Further, a custom commission override can be set for each service provider who performs that service.
To set a custom commission override at the general service-level:
- Head to Manage > Services
- Select the service to open its service details
- Under 'Commission Override' enter the custom commission percent
- Click Save Changes
To set a custom commission override at the service provider-level for a particular service:
- Head to Manage > Services
- Select the service to open its service details
- Next to the service provider's name click Customize
- Check the box next to Custom Commission Percentage
- Enter the custom commission percent
- Click Update Service
