Overview
Tickets can be easily updated to show changes in services, prices, products, and durations. For a specific article about combining separate tickets, please see Merging Multiple Appointments.
Important: If a ticket is adjusted that had been closed on a previous day, it will register the new changes or additions as occurring on that same previous day.
Adding or Updating A Service
- Find the appointment details from either the client's profile or the calendar itself
- At the bottom of that window, click Edit Appointment
- Search for and select the new service, and if applicable, select a different staff member or duration
- Click Update Appointment
Adding or Updating a Discount
- From the calendar view, click on the appointment you wish to update
- At the bottom of that window, click Edit Appointment
- Click the price-tag icon next to the total price for the option to discount ALL services at once, or click the 3-dot icon next to singular prices to discount only that single item
- You can also manually enter in the new base price or select the discount
- Click Update Appointment
Adding Products
- Products are added in the Checkout window
- Search for the product by name, SKU, or barcode
- Add the quantity, assign a seller (optional), and modify the price if needed
- The product will be automatically be added to the ticket
- Click the trash can icon to the right of the product to delete or start over
Additional Editing Options
Within the Edit Appointment window, you can also:
- select a new date for the appointment
- change service providers
- change specific durations for services
- modify prices and add discounts
- change the status of the appointment
- send a confirmation email
- cancel the appointment
After every change, make sure to click Update Appointment to save any changes you've made.