Online Booking Account
Alexa Stewart avatar
Written by Alexa Stewart
Updated over a week ago

Overview

When utilizing the self-booking overlay, clients can create their own online booking account (that is associated with their client profile in your dashboard).

How-To

Clients go through the booking flow on your website and after creating their cart they are asked to enter their email. If they do not have an online booking account associated with this email yet in Boulevard they can create a password at the final stage of booking.

On the booking confirmation page, this is where clients without an existing account can create a password.

Next time they use the self-booking overlay and enter their email associated with their account they are prompted to enter their password to sign in before finalizing their appointment.

Common Questions

A new client was able to book an appointment without leaving their card on file - how?

If a client's email address is already associated with an online booking account for another business that uses Boulevard they are able to use this same account to book with your business. If you require a card on file to book and they have a card stored with this secondary business, the card “travels” with them to yours. The credit card is not saved to their client profile initially but it is “stuck” with the appointment they have created with you. If for some reason this client late cancels/no shows their appointment and you need to charge them you are able to do so. Even though you won’t see a card in the “Payment Methods” tab of their client profile, the card populates in the checkout window for use.

Can clients manage their bookings online?

Clients can modify their appointment by following the “manage appointment” link in their confirmation email, or by logging into the Client Portal from your website. Clients have the option to cancel, reschedule, manage their upcoming appointments, and complete forms. A client's ability to reschedule follows the cancellation policy you already have in place. If a client tries to make a change too close to their appointment, they are prompted to call and speak to staff, so you can assess whether to charge cancellation fees.

Check out Boulevard's Client Portal article to review additional options on how clients can manage their appointments and forms.

Can my clients use their vouchers when booking online?

If your clients have vouchers + a full online booking account, the vouchers populate at the checkout portion of the online booking flow. If you require deposits for services online and the client has a voucher, at this time the client is still be prompted to pay the deposit.

Does Boulevard authorize credit cards at the time of booking?

Boulevard ensures that the card number entered is a valid credit card number. Clients are not able to book without a valid, current credit card. If you do not require deposits the card will not be charged at the time of booking.

*American Express does utilize a temporary $1 authorization hold that clients may report seeing when booking with Boulevard using an Amex*

How does a client reset their password for their online booking account?

When they’re prompted to enter their password on the self-booking overlay there is a “Forgot Password” button they can click to receive a recovery code to their email address. Once they receive the email and enter the code they can then create a new password.

My existing client booked online but it created another client profile in our system?

Clients’ online booking accounts are linked to their client profile in the system via the email address on file. If a client has an existing profile in your dashboard under email A and they use email B when booking their appointment online, the system does not know to link the two since the email addresses are different. If this happens you can merge the client profiles in the system.

If you have any questions please reach out to Support via Help Chat or by emailing support@blvd.co.

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