April was a busy month with the team working hard on some enhancements to managing cancellations in Boulevard, new ways to organize your calendar by service, new online gift card designs just in time for Mother’s and Father’s day, and even more. Read on to learn about everything new in Boulevard this month!
Notify clients whenever their appointment is canceled
Clients deserve communication around all important appointment updates, including when they’re canceled. Now you can decide whether you want to automatically send clients an email notification of a canceled appointment!
Start sending the automated emails by navigating to your Manage Location settings and enabling “Client Email Cancellation Notifications”.
When canceling an appointment from the Calendar, you’re able to choose to not send an email notification by deselecting the client.
Learn more about automated cancellation emails here.
Customize your cancellation fee
Previously, you were able to change the cancellation policy that appears in your self-booking widget, but you couldn’t customize the cancellation fee within your dashboard. Now, we’re giving you the ability to set a custom fee - percentage or dollar amount - for any appointments cancelled after the cancellation period.
Start by navigating to your Manage Business settings to set the custom cancellation fee. Learn more about cancellation policies and fees here.
Color code the calendar by service type
Understanding what types of appointments are booked for any particular day just got easier. Before, your calendar visually depicted different appointments based on who the service provider was. Now, you have the choice to display appointments based on the type of service instead! For example, all Buzz Cuts would appear as yellow appointments.
To change the calendar display, navigate to your Manage Location settings and change the Appointment Color Usage to be determined by “Service Color”.
Next, you can change the Calendar Display color for each service in your menu in the Services tab. This is the color the appointment will be displayed as if the appointment includes this specific service. You can also choose to set all services in a particular category as the same color to visually differentiate categories in the calendar view.
A preview of each service’s Calendar Display color is visible in the service menu as well. To learn more about setting the calendar display colors, check out this full support article.
Give Mom or Dad the gift of pampering with new online gift card designs
Just in time for Mother’s and Father’s Day, there are now two new online gift card designs available to choose from! Enable these designs by navigating to the Gift Cards tab of your Manage Business settings. Once selected, the designs will be available for clients to choose from within your business’ self-booking widget and online gift card landing page.
Learn more about setting up online gift cards here.
View appointment tips, totals, and more in the Professional App
Now that your staff members are able to checkout appointments in their Boulevard Professional app, we’re also giving them the ability to view the order summary.
Tap the green “Paid” banner to see the order summary including a breakdown of the services total, products total, if a gift card was sold, gratuity, tax, and more. You’re also able to email a full itemized receipt from this screen as well. Note that only staff members with the “View Sales” privilege will be able to view Order Details.
To read more about Mobile Checkout and Order Details, check out the full support article.
Get important appointment checkout updates
Once a client checks out, it might be a while until a service provider is able to check their Performance stats in their Boulevard app. Not anymore. We’re giving service providers the option to receive a push notification as soon as a service order is completed so they can immediately see how much revenue they brought into your business or what their gratuity looked like for extra encouragement.
On iPhones, touch and hold the notification to open a full preview of the completed service order including gratuity.
They can enable this push notification under the Notifications tab of their Settings.
More clarity with new client retention metrics
We’re giving you even more granularity when it comes to tracking staff performance, particularly around new vs. returning clients. See below for four new data measures:
New Client Count - Non Requested: Number of appointments where the client had no previous completed appointments at any location at the business, and the service booked does not have a requested staff
New Client Count - Requested: Number of appointments where the client had no previous completed appointments at any location at the business, and the service booked has a requested staff.
Returning Client Count - Non Requested: Number of appointments where the client had at least one previous completed appointment at any location at the business, and the service booked does not have a requested staff
Returning Client Count - Requested: Number of appointments where the client had at least one previous completed appointment at any location at the business, and the service booked has a requested staff
Read more about all Beta Reports data measures here.
Full transparency into monthly billing fees
You provide clients itemized receipts after their services, and your business deserves the same treatment. Before, you could see the total bill for each month on both the business and location level. Now, we’re giving you transparency into what specific license and add-ons you’re paying for each month as well.
Business-level billing
Easily ensure all staff members have access to Boulevard
Previously, when setting up staff members in Boulevard, you had to individually send an email invite for each employee within their profile. For our customers with many employees, this was extremely time-consuming. Now, you’re able to quickly resend one employee’s invite by selecting “Resend” or “Send invite” or easily select “Invite Staff” to resend to anyone with a “Pending” account.
