Editing a Client's Membership
Learn more about creating memberships in the Memberships: Creating, Selling, and Viewing article.
Pausing a Membership
In the client's profile, under the Products tab, click the Edit button next to the subscription you'd like to pause.
Select Pause Subscription.
Choose Pause Until Future Date. The date you choose means the membership will resume on that date.
Resume a Membership
In the client's profile, under the Products tab, click the Edit button next to the subscription you'd like the resume.
Select Unpause Subscription to resume the membership immediately.
Canceling the Membership
In the client's profile, under the Products tab, click the Cancel button next to the subscription.
*Clicking this button cannot be undone!
Sharing a Membership
To add a client to a shared membership, navigate to the purchaser’s client profile, edit the membership under “Subscriptions”, and add their lucky friend. To learn more about making a membership shareable, check out Memberships: Creating, Selling & Viewing.
Updating Membership Payment Method
Clients are notified when their membership payment hasn’t been processed and are prompted to update the credit card method on file. When a membership payment is declined or fails an automatic notification is emailed to the client prompting the client to update their method of payment. Once the payment method is updated, Boulevard immediately charges for the most recent outstanding fee. If the client has additional outstanding fees, Boulevard will continue to charge one term per day until all terms are up to date.
Card Declines and Past Due Memberships
Boulevard automatically attempts to renew subscriptions on their expiration date, however, customer card declines are inevitable. In the case of a decline, the membership status is adjusted to Past Due. Boulevard attempts to charge the client 3 times. If all attempts are unsuccessful the membership remains in the Past Due status until payment is updated. To identify membership subscriptions that are past their due date:
Click Business Settings (gear icon)
Select Memberships in the list on the left
Set the filter to "Past Due"
Once a subscription has expired, and the renewal charge attempt is unsuccessful, the membership is placed into a Past Due state. To recover the subscription, you may click the client's name, and navigate to their Product tab, which shows their membership alongside the ability to update the card.
From this page, you can open up the renewal order (by clicking the link in the most recent renewal order), and check it out as normal with an updated credit card.
NOTE: The expired credit card must be removed and replaced with an updated credit card. Check out Managing Credit Card Details for more info.
As soon as the order is paid and completed, the card on the subscription is automatically updated to the card used for the most recent order.
In the case of a Past Due membership, once the credit card is updated, Boulevard attempts to charge the card on file early the next morning. If the business wishes to charge before that time, they can manually checkout the order using the new card details.
Additional Settings
In the Memberships tab of your Manage Business settings is two additional settings for your business:
Past Due Memberships - By enabling this setting, you can waive any past-due charges. Their new billing date is updated to the date when the membership was renewed and they are only charged for the months where their membership was active.
Multi-Location Management - If your business has multiple locations, you can control whether the locations where a membership was not purchased have the ability to edit, cancel, or share a membership sold at another location.